Jessica Tallent
FRANKLIN,NC
Summary
Dynamic professional with a strong work ethic. Skilled in workflow optimization, multi-tasking and problem-solving. I thrive in fast-paced environments, consistently delivering exceptional results. My attention to detail and problem-solving abilities have consistently improved operational efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Office Cleaner
Quality Janitorial Group Inc.
- Cleaned and sanitized office spaces to ensure a safe environment for staff and visitors.
- Managed waste disposal and recycling processes to promote sustainability initiatives.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently and safely.
- Maintained inventory of cleaning supplies and reported shortages to management promptly.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Conducted routine inspections of facilities to identify areas requiring attention or improvement.
- Collaborated with team members to uphold high standards of cleanliness across all areas.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Upheld a professional appearance by wearing designated uniform and maintaining personal hygiene during work hours.
Certified Pharmacy Technician
U Save It Pharmacy
Franklin, NC
09.2004 - Current
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Assisted pharmacists in preparing medications and maintaining inventory levels.
- Educated patients on medication usage and potential side effects.
- Managed prescription refills, ensuring timely service for customers.
- Conducted medication therapy reviews to enhance patient safety and adherence.
- Trained new staff on pharmacy procedures and customer service standards.
- Implemented improvements to workflow processes, increasing overall efficiency in operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Office Manager
U Save It Pharmacy
Franklin, NC
09.2004 - Current
- Managed daily operations to ensure efficient pharmacy workflow and customer service.
- Oversaw inventory control, maintaining accurate stock levels and optimizing supply chain processes.
- Coordinated staff schedules, ensuring adequate coverage for peak hours and special events.
- Implemented training programs for new employees, enhancing team performance and compliance with regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Gas Station Manager
Bp Gas Station
Franklin, NC
03.2002 - 06.2003
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels to optimize supply chain efficiency and reduce waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented promotional strategies to increase fuel sales and enhance customer loyalty.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Reduced operational costs through effective inventory management and streamlined processes.
Substitute Teacher
Macon County Schools
Franklin, NC
01.2000 - 05.2002
- Implemented lesson plans to facilitate student learning and engagement
- Supported classroom management to maintain a positive learning environment
- Adapted instructional materials to meet diverse student needs
- Collaborated with teachers to ensure continuity of instruction during absences
- Fostered relationships with students to encourage participation and motivation
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Developed and executed lesson plans to cover required curriculum effectively.
Waitress/Baker/Cashier/Guest Services
Western Sizzlen
Franklin, NC
06.1997 - 12.1999
- Provided exceptional customer service in a fast-paced dining environment.
- Processed orders accurately using point-of-sale systems.
- Assisted with food preparation and ensured presentation standards met.
- Maintained cleanliness and organization of dining area.
- Upsold menu items, enhancing overall customer experience and satisfaction.
- Managed cash transactions efficiently while balancing register at shift end.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Associates in General Education -
Southwestern Community College
Cullowhee, NCHigh School Diploma -
Franklin High
Franklin, NC06-1999
Skills
- Office organization
- Strong work ethic
- Team collaboration
- Decision-making
- Productivity and time management
- Flexible schedule
- Willingness to learn
- Attention to detail
- Problem-solving abilities
- Multitasking
- Problem-solving
- Customer service
- Data entry
- Customer relations
- Clear oral/written communication
- Creativity and innovation
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Insurance verification
- Pharmaceutical calculations
- OTC recommendations
- FDA drug safety guidelines
- Pharmacology
- Ordering and stocking medications
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
Certification
ChPT
Timeline
Certified Pharmacy Technician
U Save It Pharmacy
09.2004 - Current
Office Manager
U Save It Pharmacy
09.2004 - Current
Gas Station Manager
Bp Gas Station
03.2002 - 06.2003
Substitute Teacher
Macon County Schools
01.2000 - 05.2002
Waitress/Baker/Cashier/Guest Services
Western Sizzlen
06.1997 - 12.1999
Office Cleaner
Quality Janitorial Group Inc.
Associates in General Education -
Southwestern Community College
High School Diploma -
Franklin High