JESSICA Tapp
Operations Professional
MANSFIELD,TX
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement, focused on enhancing revenue and streamlining business operations.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Vice President of Operations & Strategies
Keller Williams Realty
07.2023 - Current
- Cut monthly spending by $21,000 and found $41,000 of missing funds while continuously looking for innovative ways to cut more spending.
- Led a finance team to repair 5 years of neglected A/R - 88% resolved and continuously improving processes and systems to repair the remaining and to avoid this in the future.
- Cultivated strong relationships with agents, vendors, and remote business centers for mutually beneficial collaborations.
- Built an amazing leadership team to implement systems and provide a better level of service to agents, which has increased agent retention rate by 20%, during a volatile time in the real estate market.
Fractional Chief Operating Officer
WHOSH Consulting
02.2022 - 01.2023
- Provided operational services to client base ranging from independent home remodelers and not-for-profits to $4 billion energy clients.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Oversaw business-wide changes to modernize procedures and organization; shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Operations Manager/Interior Designer
Studio Steidley
09.2020 - 02.2022
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Developed Marketing and online presence, while nurturing relationships with high-end clients and developing new services to better support them.
Director of Operations
Texas Stone Designs
02.2017 - 05.2020
- Simultaneously held numerous positions, in the office and the shop, while continuing to grow the brand; organized 27 years of business and developed procedures for all office and plant operations.
- Developed new positions, both in office and shop, that provided a safe, healthy, more effective workplace while also bridging gaps between office/plant and work/home.
- Developed marketing plans that increased brand awareness by 90%.
- Revitalized Customer Service to rebuild strained relationships from 90% of current customer base, which in turn, increased sales and customer loyalty.
- Facilitated employee engagement in community service and participating as company in local charitable events.
Teacher - PreK - 6th Grade
Various Schools
08.2004 - 06.2016
Interior Designer Project Manager
Gresham Smith & Partners
07.1999 - 07.2002
- Developed budgets and award-winning designs to corporate clients, including large financial firms and airports; led meetings of 75 people or more; developed marketing packages and provided presentations to potential clients.
Interior Designer
Corgan
08.1995 - 06.1999
- Provided designs for corporate clients; coordinated moves for groups of 500+ over multiple locations; created in-house training for new standards and CAD procedures; and provided a variety of services for on-call clients.
Education
B.S. - Interior Design
Stephen F. Austin State University
Nacogdoches, TX 08.1991 - 08.1995
Skills
Customer Service
Strategic planning and execution
Relationship building
Effective leader
Project organization
Team building & management
Charitable Work - locally & abroad (30 years)
Operations oversight
Business Consulting
Process Improvements
Facilities Management
Business Administration
Franchise Startup
Organizational Skills
Budget Control
Safety Management
CRM: HubSpot, ClickUp, Less Annoying CRM
Project Management: Asana, Basecamp, Trello, Toggl
Operations Management
Timeline
Vice President of Operations & Strategies
Keller Williams Realty
07.2023 - Current
Fractional Chief Operating Officer
WHOSH Consulting
02.2022 - 01.2023
Operations Manager/Interior Designer
Studio Steidley
09.2020 - 02.2022
Director of Operations
Texas Stone Designs
02.2017 - 05.2020
Teacher - PreK - 6th Grade
Various Schools
08.2004 - 06.2016
Interior Designer Project Manager
Gresham Smith & Partners
07.1999 - 07.2002
Interior Designer
Corgan
08.1995 - 06.1999
B.S. - Interior Design
Stephen F. Austin State University
08.1991 - 08.1995