Jessica Tarbutton
Keithville,La
Summary
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
VCS Canteen
06.2024 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Assistant Manager
Dollar General
02.2024 - Current
- Ensuring excellent customer service
- Overseeing daily operations
- Cash handling
- Inventory management
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Accountant
Tarbutton Consultanting LLC
09.2021 - 02.2024
Assistant Manager
Cash Time Payday Loans
07.2018 - 09.2020
Education
Medical Assistant -
Bossier Community College
Bossier City, LaSkills
- Customer Service
- Cash Handling
- Inventory Management
- Communication
- Problem-solving
- Leadership
References
- Tim Tarbutton, 337-519-3441
- Angela Hunt, 318-578-3957
- Bridgette Potter, 318-564-7333
Roles And Responsibilities
- Ensuring excellent customer service
- Overseeing daily operations
- Cash handling
- Inventory management
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Timeline
Customer Service Cashier
VCS Canteen
06.2024 - Current
Assistant Manager
Dollar General
02.2024 - Current
Accountant
Tarbutton Consultanting LLC
09.2021 - 02.2024
Assistant Manager
Cash Time Payday Loans
07.2018 - 09.2020
Medical Assistant -
Bossier Community College
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