Jessica Tavarez
Flushing
Summary
Results-driven professional with expertise in visual merchandising and customer service. Proven ability to enhance store displays and resolve customer inquiries effectively. Committed to maintaining operational efficiency and team coordination.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Stores
Queens
08.2023 - Current
- Assisted in daily store operations and maintained efficient workflow.
- Trained new staff on customer service standards and store procedures.
- Oversaw cash register operations and balanced cash drawers at the end of shifts.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Conducted regular store inspections to uphold cleanliness and safety standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Center Manager
Virgo Business Center
New York
04.2013 - 09.2024
- Managed daily operations of business center ensuring smooth functionality.
- Supervised staff to maintain high standards of customer service and support.
- Oversaw maintenance and upkeep of facilities for optimal client experience.
- Trained new staff on center procedures and company policies thoroughly.
- Organized events and meetings, ensuring all logistical needs were met.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
Polo Ralph Lauren Specialist
Macys Department Store
Queens
12.2007 - 04.2013
- Analyzed customer needs and recommended appropriate products or services.
- Maintained merchandise displays to ensure a visually appealing store environment.
- Assisted customers in selecting clothing and accessories suited to their needs.
- Conducted regular inventory checks to monitor stock levels and availability.
- Maintained an organized sales floor by replenishing stock and organizing merchandise displays.
- Ensured all products were priced correctly and displayed properly.
- Greeted customers and provided product information.
- Replenished shelves as needed to maintain attractive store displays throughout the day.
Education
Associate of Arts - Culinary Arts And Restaurant Management
The Art Institutes of New York City
New York, NY07-2007
Skills
- Visual merchandising
- Customer service
- Inventory management
- Cash handling
- Staff training
- Sales strategy
Languages
Spanish
Limited
Timeline
Assistant Store Manager
Dollar Tree Stores
08.2023 - Current
Center Manager
Virgo Business Center
04.2013 - 09.2024
Polo Ralph Lauren Specialist
Macys Department Store
12.2007 - 04.2013
Associate of Arts - Culinary Arts And Restaurant Management
The Art Institutes of New York City