Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Jessica Taylor

Jessica Taylor

Chattanooga,TN

Summary

Dedicated medical office professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Physical Therapy Referral Coordinator

Noon Health
05.2022 - Current
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Completed up to 10 referral requests each day for medical providers of physical therapy services.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Created and maintained spreadsheets detailing referrals and insurance denials and approvals.
  • Contacted insurance companies to obtain prior authorization for physical therapy procedures.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Developed procedures for documenting and reporting delays.
  • Contacted patients to schedule their appointments for physical therapy.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to patients, handled challenging situations with ease.

Medical Office Specialist

HCA Healthcare Physician Services Group
02.2022 - 05.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used ECW to schedule appointments for doctor visits and procedures.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized patient files and streamlined operations to improve efficiency.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

Evening Event Associate

Tennessee Aquarium
06.2019 - 02.2022
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Drove excellent guest service for events.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided information about current events at facility.

Technical Lab Assistant

Blood Assurance
10.2021 - 01.2022
  • Assisted Medical Technologists with testing and production.
  • Cleaned instruments used in testing.
  • Manufactured blood components.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with support duties such as filling products, labeling products and taking inventory.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Prepared specimens for testing and shipping.
  • Logged samples correctly into computerized tracking system.

Product Technician

Blood Assurance
06.2020 - 10.2021
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Prepared blood components from whole blood.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Fulfilled orders from hospitals in a timely manner, sometimes requiring urgent attention.
  • Dispatched drivers to transport products.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Bachelor of Science - Exercise Science

University of Tennessee
Chattanooga
12.2022

High School Diploma -

Chattanooga Christian School
Chattanooga
05.2018

Skills

  • Easily Adaptable
  • Remote work
  • Conflict Documentation
  • Customer Service
  • HIPAA Guidelines
  • Standard Operating Procedure
  • Electronic Medical Record Software
  • Physical Medicine and Rehabilitation Terminology
  • Cardiology Terminology
  • Time Management
  • Critical Thinking
  • Professional Phone Skills
  • Data Tracking
  • Coordination of Benefits
  • Patient Scheduling
  • Referrals
  • Prior Authorization
  • Data Entry
  • Conflict Resolution
  • Medical Records

Timeline

Physical Therapy Referral Coordinator

Noon Health
05.2022 - Current

Medical Office Specialist

HCA Healthcare Physician Services Group
02.2022 - 05.2022

Technical Lab Assistant

Blood Assurance
10.2021 - 01.2022

Product Technician

Blood Assurance
06.2020 - 10.2021

Evening Event Associate

Tennessee Aquarium
06.2019 - 02.2022

Bachelor of Science - Exercise Science

University of Tennessee

High School Diploma -

Chattanooga Christian School
Jessica Taylor