Jessica Taylor
Terrebonne,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Director of Aging
Thrive West Central
02.2014 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals of the Aging Division.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity within the Aging Division.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Remained composed and highly professional in a fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Collaborated with network executives to define and propel the organization's mission and vision.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a professional, organized, and safe environment for employees.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep the business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
Education
Bachelor of Science - Human Services
Saint Mary-of-the-Woods College
Terre Haute, IN01.2014
Skills
- Operations Management
- Financial Management - Programmatic Budgeting
- Performance Management
- Policy Implementation and Strategic Planning
- Verbal and Written Communication
- Business Development
- Complex Problem-Solving & Decision-Making
- Team Leadership
- Customer Service
- Process Improvement
- Networking Strength
- Relationship Building and Rapport
Timeline
Director of Aging
Thrive West Central
02.2014 - Current
Bachelor of Science - Human Services
Saint Mary-of-the-Woods College
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