Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Taylor

Kansas City,KS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Axe Throwing Coach

Blade and Timber
Kansas City, MO
11.2023 - Current
  • Demonstrated proper form for throwing an axe and provided constructive feedback to help improve accuracy.
  • Advised customers on different packages available based on their needs.
  • Make targets, replace boards, and safely use tools.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Assisted customers with booking reservations online or over the phone for individual or group sessions.
  • Resolved any customer complaints in a timely manner while maintaining a professional attitude at all times.
  • Ensured that all safety rules were being followed at all times by both staff members and participants alike.
  • Honed bartending skills by assisting bartender with high-volume shifts.

Retail Team Lead

Kansas City Zoo and Aquarium
Kansas City, MO
07.2020 - 11.2023
  • Resolved customer complaints promptly and professionally.
  • Managed cash registers, ensuring accuracy in transactions processing.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Conducted regular inventory checks and maintained accurate records of stock levels.
  • Ensured compliance with company policies and procedures in the store.
  • Assisted customers with product selection, providing expert advice on products and services offered by the store.
  • Encouraged a positive working environment through motivating team members and providing feedback when necessary.
  • Performed opening and closing duties as needed, including setting up displays, monitoring security cameras.
  • Coordinated with store staff to ensure smooth day-to-day operations.
  • Trained new hires on retail processes, customer service techniques, and safety protocols.

Ride Team Lead

Kansas City Zoo
Kansas City, MO
07.2018 - 09.2023
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Collaborated with management team to implement new work procedures or policies.

Ride Operator

Kansas City Zoo
Kansas City, MO
09.2016 - 07.2020
  • Ensured safety of guests by enforcing ride and park policies.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Collaborated with team members to ensure smooth operation of all attractions.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Verified rider height requirements for each attraction prior to boarding.
  • Performed daily inspections of rides according to company guidelines.

Night Auditor

Comfort Inn and Suites by Worlds of Fun
Kansas City, MO
08.2016 - 11.2016
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Greeted arriving guests and checked them in to their rooms.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Documented wake-up requests and set up automatic calls in system.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.

Breakfast Attendant

Comfort Inn and Su
Kansas City, MO
05.2015 - 08.2016
  • Greeted guests upon arrival and provided menus for breakfast selections.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.
  • Followed all safety protocols set forth by the restaurant's health department regulations.
  • Checked expiration dates on all perishable food items prior to stocking buffet line.
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
  • Set up buffet area according to restaurant standards.
  • Replenished food items on the buffet line in a timely manner.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.

Ride Associate

Comfort Inn and Suites by Worlds of Fun
Kansas City, MO
05.2015 - 11.2015
  • Provide guests with magnificent customer service
  • Maintain safety of guests and coworkers
  • Ensure park safety and cleanliness guidelines
  • Have fun with guests and coworkers.

Ride Team Lead

Worlds of Fun
Kansas City, MO
05.2014 - 11.2014
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Ensured safety of guests by enforcing ride and park policies.

Ride Associate

Worlds of Fun
Kansas City, MO
05.2013 - 10.2013
  • Greeted customers and answered questions regarding rides and attractions.
  • Assisted with loading and unloading of guests on all rides.
  • Performed daily safety inspections of ride vehicles and equipment.
  • Monitored guest behavior while riding to ensure their safety.
  • Provided first aid assistance when needed.
  • Conducted regular maintenance checks on assigned rides and reported any issues to the supervisor.
  • Maintained cleanliness of the ride area by sweeping, mopping, collecting trash.
  • Responded promptly to all guest inquiries about rides or attractions.

Education

High School Diploma -

Oak Park High School
05.2012

Associate in Science -

Maple Woods Community College

Skills

  • Cash handling
  • Customer service
  • Learning Spanish (1 year)
  • Coaching Experience
  • Staff Development
  • Effective Communication
  • Safety Awareness
  • Personable and Friendly

Certification

Driver's License, 02/01/22, 02/01/28

Authorized to work in the US

Timeline

Axe Throwing Coach

Blade and Timber
11.2023 - Current

Retail Team Lead

Kansas City Zoo and Aquarium
07.2020 - 11.2023

Ride Team Lead

Kansas City Zoo
07.2018 - 09.2023

Ride Operator

Kansas City Zoo
09.2016 - 07.2020

Night Auditor

Comfort Inn and Suites by Worlds of Fun
08.2016 - 11.2016

Breakfast Attendant

Comfort Inn and Su
05.2015 - 08.2016

Ride Associate

Comfort Inn and Suites by Worlds of Fun
05.2015 - 11.2015

Ride Team Lead

Worlds of Fun
05.2014 - 11.2014

Ride Associate

Worlds of Fun
05.2013 - 10.2013

High School Diploma -

Oak Park High School

Associate in Science -

Maple Woods Community College

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Jessica Taylor