Jessica Taylor
Wadsworth,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Whether it is in person or on the phone my goal is for them to leave happy and there concerned is taking care of.
Overview
21
21
years of professional experience
Work History
Server
Pizza Hut
Wadsworth, OH
02.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
Laborer
Sealy Mattress
Medina, OH
06.2023 - 01.2024
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Worked with team members to ensure efficient workflow throughout the day.
- Understood and followed oral and written directions.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Performed work load at a fast pace and insured accuracy.
General Manager
Circle K
Wadsworth, OH
08.2019 - 05.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Kept store clean daily and weekly with cleaning tasks.
- Deep cleaning of floors, walls and storage area.
Server
Dennys Restaurant
Medina, OH
01.2019 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
Kitchen Manager
Olive Garden Restaurant
Parma, OH
06.2003 - 04.2018
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Education
High School Diploma -
North Royalton High School
North Royalton, OH07-1998
Skills
- Fast pace work
- Positive and Professional
- Strong Work Ethic
- Very dedicated to work
- Self motivated
- Call Management
- Problem Resolution
Timeline
Server
Pizza Hut
02.2024 - Current
Laborer
Sealy Mattress
06.2023 - 01.2024
General Manager
Circle K
08.2019 - 05.2023
Server
Dennys Restaurant
01.2019 - 04.2020
Kitchen Manager
Olive Garden Restaurant
06.2003 - 04.2018
High School Diploma -
North Royalton High School