Jessica Taylor
Kankakee,IL
Summary
Attentive retail professional brings 5 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of management and customer service. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
5
5
years of professional experience
Work History
Key Holder
Dollar General
08.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Delivery Driver
FedEx
11.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Teacher
Mary Sears Children Academy
01.2023 - 02.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Manager
Kentucky Fried Chicken
11.2018 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Social Work
Kankakee Community College
Kankakee, ILSkills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Problem-Solving
- Team Collaboration
- Classroom Safety Practices
- Team Leadership
- Time Management
- Staff Management
- Budget Control
- Decision-Making
Timeline
Delivery Driver
FedEx
11.2023 - 12.2023
Assistant Teacher
Mary Sears Children Academy
01.2023 - 02.2023
Key Holder
Dollar General
08.2022 - Current
Manager
Kentucky Fried Chicken
11.2018 - 04.2022
No Degree - Social Work
Kankakee Community College
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