Jessica Taylor
Washington,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Scheduler
Home Instead
Massillon, Ohio
01.2024 - 10.2024
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Filled open shifts.
- Set up new or current care pros with a schedule.
- Adjusted or fixed any changes or mistakes on current or new schedules.
- Worked with Carepros in finding clients that were the best fit for them.
- Handled incoming calls and directed callers to appropriate department or employee.
- On-call experience, taking care of any calls that came in after hours and weekends, filling shifts due to call-offs.
Carepro/Client Care Coordinator
Home Instead
Washington, Pennsylvania
10.2011 - 01.2024
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Coordinated with other departments to ensure timely resolution of customer queries.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Created reports on client interactions, customer feedbacks and service performance metrics.
- Organized meetings between clients and internal teams to discuss requirements or resolve issues.
- Implemented quality assurance processes for ensuring superior level of client care services.
- Completed required paperwork and followed up on missing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated system with order specifics and customer details, preferences, and billing information.
- Worked as a CarePro for 10 years, was moved to the office to assist with quality assurance visits, was made the Client Care Coordinator until the transition with Honor.
Dietary Aide/Cook Shift Leader
Papillion Manor
Papillion, Nebraska
06.2006 - 01.2011
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Ensured that all food was prepared according to established health standards.
- Provided assistance with meal setup, serving, and clean up as needed.
- Checked temperatures of hot food before serving it to patients and residents.
- Maintained a safe working environment by following all safety protocols.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Served specific meals to patients with special dietary needs.
- Treated patients and team members with dignity and respect.
- Set tables before patients arrived to maintain meal plan productivity.
- Followed dietary procedures in accordance with established policies.
- Packaged and bagged cooked food and prepared items.
- Assembled and served meals according to specific guest requirements.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
High School Diploma -
Mercy High School
Omaha, NE05-2007
Skills
- Problem-Solving
- Staff Coordination
- Computer Skills
- Attention to Detail
- Schedule Management
- Customer Service
- Schedule Coordination
- Effective Multitasking
- Client Relations
- Strong Work Ethic
- Scheduling
- Care Planning
- Documentation
- Quality Assurance
Timeline
Scheduler
Home Instead
01.2024 - 10.2024
Carepro/Client Care Coordinator
Home Instead
10.2011 - 01.2024
Dietary Aide/Cook Shift Leader
Papillion Manor
06.2006 - 01.2011
High School Diploma -
Mercy High School