Jessica Taylor
Vinemont,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Support Coordinator
TriCounty AID
Jasper, AL
06.2022 - 06.2024
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Conducted home visits to ensure safety of clients in their environment.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Created individualized service plans that addressed each client's unique needs and goals.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Served as a liaison between families, caregivers and internal, external service providers.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Updated case notes on a daily basis using an electronic database system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Worked with finance department to file receipts and reimbursements.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.+
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Coordinated scheduling and logistics for executive meetings and company events, ensuring seamless execution.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Researched and prepared reports required by management or governmental agencies.
Assistant Manager
Cash Express, LLC
Jasper, AL
03.2019 - 03.2020
- Prepared and processed personal loan applications and renewals.
- Provided excellent customer service to customers while experiencing a demanding workload/environment.
- Performed collection activities on delinquent accounts, including attending small claims court on behalf of Cash Express, LLC.
- Performed marketing strategies directed at both current and past customers, as well as the general public.
- Participated in community events, held fundraisers, distributed flyers, visited local businesses, and mailed letters.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Performed daily deposits in accordance with bank policies and procedures.
- Maintained records of all financial transactions for audit purposes.
- Assisted customers with their inquiries about banking services.
- Processed customer payments by cash or credit card accurately and efficiently.
- Provided excellent customer service to ensure a positive customer experience.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Reconciled accounts in order to identify errors or discrepancies in accounting records.
- Ensured compliance with established internal control procedures relating to cash handling activities.
- Adhered to safety protocols while transporting large amounts of money from one location to another.
- Examined checks for proper endorsement prior to cashing them out.
- Reported any suspicious activity related to monetary transactions immediately.
- Verified identity documents when required for certain types of transactions.
- Followed up on outstanding payments due from customers promptly.
- Provided assistance with balancing other tellers' drawers as needed.
- Kept work area neat and organized at all times.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Social Work
Brandman University
Irvine, CA01-2019
Skills
- Correspondence Preparation
- Presentation Preparation
- Team Collaboration
- Time Management
- Filing
- Telephone Etiquette
- Travel arrangements coordination
- Customer Database Systems
- Employee Development
- Event Planning
- Data Entry
- Data Collection
- Documentation and Recordkeeping
- Workload Management
- File Organization
- Report Analysis
- Proficient in Microsoft Systems
- Meeting Coordination
- Report Development
- Appointment Scheduling
Timeline
Support Coordinator
TriCounty AID
06.2022 - 06.2024
Assistant Manager
Cash Express, LLC
03.2019 - 03.2020
Bachelor of Arts - Social Work
Brandman University
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