Jessica Taylor
Atlanta,GA
Summary
Experienced Medical Customer Service Representative with over 5 years of experience in healthcare settings. Skilled in patient communication, insurance processing, and problem-solving. Dedicated to providing excellent customer service and enhancing patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection Specialist
North Atlanta Primary Care
08.2024 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Maintained consistently high success rate of collecting on overdue accounts.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Medical Billing Specialist
Conduent
08.2022 - 10.2023
- Answer patient inquiries via phone and email, providing accurate information and resolving issues promptly
- Schedule and confirm patient appointments, ensuring efficient use of clinic resources
- Process insurance claims and handle billing inquiries, facilitating smooth financial operations
- Maintain patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy
- Collaborate with medical staff to address patient concerns and improve service delivery
Customer Service Representative
Montifore Medical
02.2022 - 06.2023
- Assisted patients with appointment scheduling, medication refills, and insurance verification
- Educated patients on healthcare services and resources available to them
- Managed patient complaints and escalated complex issues to the appropriate department
- Updated patient records and managed electronic health records (EHR) systems
Medical Assistant
Hardin Medical Center
05.2018 - 01.2022
- Answered incoming customer calls and emails, promptly resolving inquiries and issues
- Processed customer orders and returns with a high degree of accuracy and timeliness
- Maintained detailed records of customer interactions and transactions using database software
- Contributed to a positive team environment by collaborating with coworkers to resolve customer concerns and improve overall customer satisfaction
Education
Athens Tech
Athens, Ga02.2025
Norcross High
Norcross, Ga05.2011
Skills
- Excellent communication and interpersonal skills
- Proficient in electronic health records (EHR) systems
- Knowledge of medical terminology and healthcare procedures
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and customer service software
- Problem-solving and conflict resolution skills
- Expert
- Data entry proficiency
- Patient scheduling
- Debt recovery expertise
- Payment posting
- Computer proficiency
- HIPAA compliance
Certification
- Certified Medical Administrative Assistant, 12/01/23
- First Aid/BLS/CPR Certification, 02/17/25
Timeline
Collection Specialist
North Atlanta Primary Care
08.2024 - Current
Medical Billing Specialist
Conduent
08.2022 - 10.2023
Customer Service Representative
Montifore Medical
02.2022 - 06.2023
Medical Assistant
Hardin Medical Center
05.2018 - 01.2022
Norcross High
Athens Tech
Similar Profiles
Lauren MitroLauren Mitro
Certified Medical Assistant at North Atlanta Primary CareCertified Medical Assistant at North Atlanta Primary Care
Alyssa KrouskroupAlyssa Krouskroup
Medical Assistant at North Atlanta Primary CareMedical Assistant at North Atlanta Primary Care
Shontae WillinghamShontae Willingham
Front Desk Supervisor at North Atlanta Primary CareFront Desk Supervisor at North Atlanta Primary Care
Andres DavilaAndres Davila
Warehouse Associate at SportswarehouseWarehouse Associate at Sportswarehouse
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator