Jessica Taylor
Mount Holly,NC
Summary
Reliable and detail-oriented professional with a proven track excelling in customer service and problem-solving. Recognized for enhancing operational efficiency. Skilled in customer satisfaction through zestful communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Breakfast Manager
Holiday Inn Express Hotel
04.2018 - 03.2019
- Maintained cleanliness and safety in dining areas to comply with health and safety regulations.
- Handled customer concerns efficiently, maintaining a high level of professionalism.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery to ensure optimal working condition.
- Reordered food stock and dry goods to maintain adequate inventory.
Office Manager
Southbound Logistics
12.2015 - 04.2018
- Managed visitor inquiries, phone calls, and incoming mail to ensure smooth operations.
- Accelerated document processing through precise data entry and prompt filing.
- Ensured accuracy in financial processes through effective invoicing, expense tracking, and payroll.
- Enhanced office efficiency through the introduction of innovative filing systems.
- Produced well-structured reports and engaging presentations alongside product brochures.
- Increased record accuracy through detailed data entry and updates in database.
Wastewater Technician
City of Belmont
09.2012 - 09.2013
- Optimized wastewater treatment by performing consistent equipment checks.
- Maintained accurate records of daily activities.
- Kept supervisors informed about plant operation issues.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Adhered to EPA and OSHA regulations.
Drive-Thru Cashier
Chick-fil-A
04.2007 - 05.2011
- Kept work station clean and organized to ensure compliance with health standards.
- Ensured accurate and efficient cash handling in a high-traffic drive-thru.
- Cross-trained in various restaurant departments to enhance team support during peak times.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed.
Office Manager
Gentle Ben Auto Sales, LLC
04.2009 - 06.2010
- Ensured secure handling of sensitive personnel records.
- Handled client concerns effectively via phone and email, ensuring exceptional service.
- Ensured balanced budgets through regular reconciliation of accounts payable and receivable transactions.
- Increased profitability through effective inventory control.
- Built strong customer relationships through exceptional service and follow-up communication.
Education
Psychology
Argosy University
Phoenix, AZNursing
Gaston College
Dallas, NCSkills
- Customer service
- Problem-solving
- Multitasking
- Customer satisfaction
- Organizational skills
- Supply ordering and management
- Bookkeeping
Timeline
Breakfast Manager
Holiday Inn Express Hotel
04.2018 - 03.2019
Office Manager
Southbound Logistics
12.2015 - 04.2018
Wastewater Technician
City of Belmont
09.2012 - 09.2013
Office Manager
Gentle Ben Auto Sales, LLC
04.2009 - 06.2010
Drive-Thru Cashier
Chick-fil-A
04.2007 - 05.2011
Psychology
Argosy University
Nursing
Gaston College
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