Jessica Taylor
2426 Villa Rd, Kountze
Summary
Compassionate Pharmacy Customer Service Representative known for high productivity and efficient task completion. Specializes in Team leadership, medication guidance, insurance coordination, and prescription processing. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management.
Overview
9
9
years of professional experience
Work History
Pharmacy Customer Service Specialist
Teleperformance USA
Killeen
12.2022 - Current
- Monitored team performance and provided constructive feedback regularly.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted follow-up calls to ensure customer satisfaction and support needs.
- Trained new staff on service protocols and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Managed customer accounts and processed transactions accurately.
County Secretary
Texas Farm Bureau
Beaumont
05.2022 - 09.2022
- Accepting calls for the company and transferring them out to the correct people.
- Accepting payments for policies.
- Balancing accounts within the company.
- Calling on renewals for policies.
- Assist customers with questions they have about their billing.
- Send out invoices for policies.
Weight loss / Medical Assistant
Dr. Gregory Rodonaia M.D. P.A.
Beaumont
12.2016 - 07.2017
- Verifying patient information
- Familiar with MicroMd EMR, MicroMD PM, and reporting patient’s summary in individual encounters.
- Preparing patients for examination by performing preliminary physical tests.
- Taking blood pressure, weight, and temperature, preparing and administering injections per doctor's request.
- Reporting patient history summary.
- Knowledge in multiple weight loss medications and injections.
Education
High School Diploma -
Warren East High School
Bowling Green, Ky01.2015
Skills
- Adaptability and flexibility
- Multitasking Capability
- Call metrics
- Drug interaction awareness
- Pharmacy operations
- Data entry proficiency
- Records updating
- Team leadership
- Account management
- Quality assurance
- Customer service
- Compliance regulations
- Record keeping
- Prescription processing
- FDA and HIPAA compliance
- Performance monitoring
- Professional demeanor
- Phone etiquette
- Customer relations
References
References available upon request.
Timeline
Pharmacy Customer Service Specialist
Teleperformance USA
12.2022 - Current
County Secretary
Texas Farm Bureau
05.2022 - 09.2022
Weight loss / Medical Assistant
Dr. Gregory Rodonaia M.D. P.A.
12.2016 - 07.2017
High School Diploma -
Warren East High School