JESSICA TEDFORD
Lynwood,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
ABF Freight System
Pacoima, CA
04.2021 - 04.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace, employee safety and readiness.
- Enhanced operational performance,reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees to maintain excellent customer service.
Operations Supervisor
Roadrunner Transportation Systems
Commerce, CA
07.2019 - 03.2021
- Plan work assignments and equipment allocations to meet transportation, operations or production goals
- Resolve worker problems or collaborate with employees to assist in problem resolution
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Freight Operations Supervisor
XPO Logistics
Carson, CA
12.2017 - 07.2019
- Implement schedule and policy changes
- Manage 8-10 employees Coach on improper loading and or unloading enforce OSHA, FMCSR and DOT policies rules regulations and laws as required.
- Planned and coordinated inbound and outbound freight shipments.
- Assigned tasks to employees, monitored their performance, and provided feedback on areas for improvement.
- Developed strategies to reduce transportation costs while maintaining quality standards.
- Resolved customer complaints related to freight operations in a timely manner.
- Provided training and guidance to new staff members on freight operations procedures.
Customer Service Representative
Con-Way Freight/XPO Logistics
Santa Fe Springs, CA
09.2006 - 12.2017
- Hawaii operations Customer Service Issues
- Line haul operations
- OS&D
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Greet Drivers
- Dispatch company and OTR drivers
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
09.2001
Skills
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- OSHA Regulations
- DOT Regulations
- Customer Relations
- Operations Management
- Safety Oversight
- Staff Supervision
- Performance Monitoring
- Employee Development
Timeline
Operations Supervisor - ABF Freight System
04.2021 - 04.2023
Operations Supervisor - Roadrunner Transportation Systems
07.2019 - 03.2021
Freight Operations Supervisor - XPO Logistics
12.2017 - 07.2019
Customer Service Representative - Con-Way Freight/XPO Logistics
09.2006 - 12.2017
Downey High School - High School Diploma,
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