Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Teekasingh

Lawrenceville,GA

Summary

Friendly and tech-savvy customer service professional with over 5 years of experience supporting clients in fast-paced environments including tech support, retail, hospitality, and online sales. Known for delivering high-quality service with patience and professionalism, resolving issues efficiently, and fostering strong customer relationships. Strong multitasker with experience using CRM systems, POS platforms, and digital communication tools.

Overview

9
9
years of professional experience

Work History

Content Creator

YouTube LLC
Atlanta, GA
06.2016 - Current
  • Created and published daily video content using Final Cut Pro X and Logic Pro X
  • Utilized data analytics to refine content strategies and increase audience engagement
  • Maintained active communication with followers, building a loyal and engaged community
  • Handled administrative tasks, including scheduling and video editing

Care Support Guide III

GoDaddy
Atlanta, GA
02.2021 - 08.2021
  • Managed inbound and outbound customer service calls, providing technical support and addressing client needs
  • Handled account issues, including payments, upgrades, and troubleshooting, while maintaining a high level of customer satisfaction
  • Administered administrative tasks such as order processing, data entry, and transaction management
  • Used CRM systems to track customer interactions and ensure timely follow-ups
  • Surpassed monthly service targets and goals with minimal supervision

Server

Hooters
Buford, GA
01.2021 - 07.2021
  • Delivered excellent customer service by taking orders, making recommendations, and resolving conflicts
  • Managed POS transactions, ensuring the accuracy of cash and credit payments
  • Built customer loyalty through exceptional service, encouraging repeat business and promoting new menu items
  • Obtained state liquor license to serve alcoholic beverages

Sales Associate / Web Developer

LuxuriLocs
Atlanta, GA
10.2017 - 03.2019
  • Enhanced sales both online and in-person, assisting customers with product choices and promoting special offers
  • Managed customer inquiries, provided product recommendations, and updated the website backend
  • Operated POS system and processed transactions efficiently
  • Played a key role in website updates, enhancing the user experience and functionality

Education

Some College (No Degree) - Dental Hygenist

Georgia Gwinnett College
Lawrenceville, GA

Some College (No Degree) - IT Prep Courses

Armstrong State University
Savannah, GA

Certificate of Completion - 1000-hour Fully Immersive Online Course

General Assembly
Atlanta, GA

High School Diploma -

Collins Hill High School
Suwanee, GA

Skills

  • Customer Service & Client Relations
  • Conflict Resolution & Communication
  • Technical Support & Troubleshooting
  • Sales Support & Upselling Techniques
  • POS System & Transaction Handling
  • Multitasking & Time Management
  • Social Media & Content Communication

Timeline

Care Support Guide III

GoDaddy
02.2021 - 08.2021

Server

Hooters
01.2021 - 07.2021

Sales Associate / Web Developer

LuxuriLocs
10.2017 - 03.2019

Content Creator

YouTube LLC
06.2016 - Current

Some College (No Degree) - Dental Hygenist

Georgia Gwinnett College

Some College (No Degree) - IT Prep Courses

Armstrong State University

Certificate of Completion - 1000-hour Fully Immersive Online Course

General Assembly

High School Diploma -

Collins Hill High School

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