Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Teixeira

Jessica Teixeira

Boston,MA

Summary

Enthusiastic and driven professional with significant experience in executive management, luxury sales and upscale service. Extensive experience in multi-tasking within the organization and roles, employee management, vendor relations, communication and negotiating. Driven to produce quality results at a superior standard. Adaptable and enterprising with the ability to innovate, leveraging extensive knowledge of products and services as well as creating solutions for customers and cultivating relationships. Highly adept at training, managing, coaching and mentoring with talent for interacting with staff at all levels of the organization.

Achievements include expanding customer base, supervising and overhauling aesthetics and remodels to cultivate new relationships and revenue. Excellent customer retention, elevating guest and employee service expectations, research development to expand the brand recognition and conflict management resolution skills. Seeking a solid and long term opportunity for a company that requires an invested and committed professional to provide excellent support and growth to the organization.

Open to a very flexible schedule.

Overview

28
28
years of professional experience

Work History

Chief of Staff

Private Client
03.2022 - 02.2023
  • Oversaw Principal and family office to include both personal and professional aspects-property and projects as well as oversaw and controlled both private residences and personal family business.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • All construction project management to include renovations and acquisitions.
  • Brought in under contract and was given 37 projects to complete-simple/minor logistical issues to multimillion dollar renovations including state and federal agencies. Seen to completion in 8 months by 1/1/2023.

General Manager of Operations/Managing Partner

Fine Dining Italian
09.2021 - 05.2022
  • Brought in on contract to develop new strategic vision plan to implement multi-location development.
  • Overhaul of overall aesthetics, guest service experience, management revision and streamline/ retraining execution in fine dining points of service.
  • All FOH and BOH operation as well all oversight on ever evolving current safety/Covid restrictions.
  • Management/refining of processes and restructure, budget/payroll, hiring/HR management and PM of construction remodel.
  • Enhanced and redefined organizational structure to streamline costs while increasing profits (35%) and public relations imprint (3.2 to 4.8).
  • Partnered with executive chef and bar manager for all primary menus, seasonal change options and special events/catering.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reported directly to owner.

General Manager of Operations

FCI Federal
04.2019 - 04.2021
  • Responsible for all FOH and BOH management daily.
  • Oversaw 1500-2000 meals per service, 3x daily over 6 kitchen facilities.
  • Directed and executed all catering events (5-12 weekly) for training and hosted officials of 25-500 guests.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Checked and tested foods to verify quality and temperature.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines during COVID 19 transition to reopening.

Luxury Lifestyle Concierge/Consultant

Self Employed
09.2006 - 04.2019
  • 187 individuals/families and 73 business clients over the course of 13+years.
  • Worked with high net worth clients facilitating their personal lifestyle by their direction of preferences and needs.
  • Estate management for multiple locations locally and abroad.
  • PM to renovation, relocation and reconstruction of residences and land development.
  • High level execution of events, to include business, personal and vacation travel as dictated by needs.
  • Placement and training of full time staff (butlers, security, domestic and vendors/subcontractors).
  • Established personal shopping relationships with designers and fashion houses.
  • Full PM/Executor of events ranging in intimate family to 5,000 guests over timelines from afternoon, wedding weekend, family vacations, business trips and excursions to 6 weeks traveling abroad.
  • Managed budgets of $1,000 to $6 million.
  • EA/PA/PM support to both principals and individual projects. Commonly, identifying potential issues, analyzed information and provided solutions to challenges and proactive options for future forecasts.

Estate Manager

Private Client
06.1995 - 09.2006
  • Baby nurse to 6 of 7 children, transitioning to Nanny, in addition, concurrently, "Estate Manager" running day to day operations and it's 12 employees (Au pairs, Nannies, Chef, Housekeepers, Maintenance, Security).
  • Managed 35,000 sq ft home and 5 additional estates (ranging from 8-15,000 square ft) in US and internationally, with 15 additional employees "remote"
  • Directed main home of 12 staff, overseeing 7 children with oversight of all- staff training, operations, maintenance and facilities and health/wellness
  • PM of events ranging from immediate family to 1,000 guests with budgets of $500-$8 million
  • Oversaw annual household budget of 3-4.5 million dollars
  • Coordinated private travel for family travel and guests of events both domestic /international
  • Reported directly to Principals/Accountant/Business Manager

Education

Associate of Arts - Business Administration And Management

Mass Bay Community College
Wellesley Hills, MA

High School Diploma -

Milford High School
Milford, MA

Skills

  • Operations Support and Management
  • Exceptional Interpersonal Communication
  • Personal Training and Coaching
  • Human Resource Laws
  • Recruitment, Training and Retention
  • Advanced Team Leadership and Motivator
  • Conflict Resolution
  • Employee Schedule Management
  • Elevating Guest/Customer Experience
  • Multimillion Dollar P&L Management
  • Operations Management
  • Quality Control & Regulation
  • Managing & Developing Vendor Partnerships
  • Global Sales and Marketing
  • Sales Team Training & Development
  • Senior Project Management

Timeline

Chief of Staff

Private Client
03.2022 - 02.2023

General Manager of Operations/Managing Partner

Fine Dining Italian
09.2021 - 05.2022

General Manager of Operations

FCI Federal
04.2019 - 04.2021

Luxury Lifestyle Concierge/Consultant

Self Employed
09.2006 - 04.2019

Estate Manager

Private Client
06.1995 - 09.2006

Associate of Arts - Business Administration And Management

Mass Bay Community College

High School Diploma -

Milford High School
Jessica Teixeira