Jessica Telesz
Pittsburgh,PA
Summary
Talented and relationship-driven Customer Experience Manager with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrator Assistant
UPP Department Of Orthopedic Surgery
01.2024 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Fitness Coach
Altus-HPO
09.2023 - Current
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
- Boosted overall gym membership retention rates through consistent follow-up and exceptional client support.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
- Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
- Advised clients on proper nutrition strategies to complement their exercise routines for best results.
- Provided coaching about healthy lifestyle strategies.
Client Success Manager
Altus-HPO
06.2023 - 09.2023
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted 50+ clients with onboarding and product setup to foster successful adoption and usage.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Utilized client feedback to inform changes and improvements to customer success plans.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing clients and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
Clinic Coordinator, Medical Assistant, PT Aide
Tri-State Orthopaedics
12.2013 - 05.2023
- Assisted 11 physicians and 15 physician's associates with clinical procedures following safe practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Worked with central management to identify, plan, align, and address training needs
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Compiled training handbook and related course materials.
- Educated patients about surgeries and provided treatment plan documentation
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records
- Resolved scheduling conflicts to maintain high-quality patient services.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Worked with vendors to source diverse materials and items for use during device fabrication processes.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Sanitized, restocked, and organized exam rooms and medical equipment..
Server
J.W.Halls' Steak And Seafood Restaurant
12.2007 - 12.2013
- Worked with numerous POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for guests to offer memorable experiences to guests and foster repeat business.
- Seated hundreds of customers in timely manner by managing reservations and waitlists skillfully.
Education
Bachelor of Science - Exercise Science
Indiana University of Pennsylvania
Indiana, PA12.2013
High School Diploma -
Hopewell Area Senior High
Aliquippa, PA06.2009
Skills
- MS Office
- Account Management
- Sales Expertise
- Training and Development
- Satisfaction Surveys
- EMR Systems
- Renewal Opportunities
- Health and Wellness
- Special Events
- Healthcare Terminology
- CPT Coding
- Diagnostic Codes
Accomplishments
- Phi Beta Kappa Society
- Supervised team of 20 staff members.
- Used Microsoft Word to develop training guide for and accelerated experience guaranteeing employment retention for a fast pace private surgeons group
- 3 half marathons for Wounded Warriors
- 5 Tough Mudders for Wounded Warriors
- Ran a number of 5k's for Charitable fundraisers
Certification
- CPR/AED (BLS), Standard First Aide, and Bloodborne Pathogens August 2023-2025
Languages
English
Native or Bilingual
French
Elementary
Spanish
Limited Working
Timeline
Administrator Assistant
UPP Department Of Orthopedic Surgery
01.2024 - Current
Fitness Coach
Altus-HPO
09.2023 - Current
Client Success Manager
Altus-HPO
06.2023 - 09.2023
Clinic Coordinator, Medical Assistant, PT Aide
Tri-State Orthopaedics
12.2013 - 05.2023
Server
J.W.Halls' Steak And Seafood Restaurant
12.2007 - 12.2013
Bachelor of Science - Exercise Science
Indiana University of Pennsylvania
High School Diploma -
Hopewell Area Senior High
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