Jessica Telles
El Paso,USA
Summary
Dedicated transport specialist with a focus on the safe and timely delivery of migrant children. Proven ability to manage logistics and utilize bilingual skills to enhance client relations and resolve issues, ensuring optimal operation and client satisfaction throughout the reunification process.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transport Specialist
MVM Inc
El Paso County, USA
03.2020 - Current
- Coordinated safe transport of migrant children to reunification destinations, utilizing various transport modes to ensure timely arrivals.
- Managed transportation logistics for efficient delivery scheduling and route planning.
- Cared for migrant children during family reunification process, ensuring emotional and physical well-being.
Customer Service Representative
MAXIMUS
El Paso, USA
02.2020 - 04.2020
- Assisted incoming callers with US Census survey, ensuring accurate responses.
- Delivered professional and friendly service to enhance caller experience.
- Supported Spanish-speaking callers with US Census inquiries, improving accessibility and communication.
- Answered frequently asked questions to clarify survey processes and enhance understanding.
Real Estate Agent
ERA Sellers Buyers & Associates
El Paso, USA
12.2014 - 01.2020
- Provide transaction assistance to buyers and sellers of real property.
- Coordinate financing, inspections, appraisals and home repair to prepare for transfer of property.
- Assisted clients in English and Spanish to ensure effective communication.
Education
High School Diploma -
Anthony High School
Anthony, TX06-1997
Some College (No Degree) - Psychology
El Paso Community College
El Paso, TXSkills
- Team management
- Merchandising
- Attention to detail
- Writing skills
- Customer support
- Computer skills
- Property management
- Spanish
- Call center experience
- Real estate transactions
- Customer Service
- Typing
- CRM systems
- Phone communication
- CSR
- Mobile devices
- Phone client interaction
- English
- Logistics
- Customer relationship building
- Time management
- Entrepreneurship
- Sales pipeline management
- Bilingual Spanish
- Microsoft Excel
- Construction sales
- MacOS
- Inventory control
- Computer operation
- Analysis skills
- Calendar management
- Driving
- Workday
- Customer support
- Inquiry management
- Task prioritization
- Microsoft Teams
- Microsoft Word
- Weight handling in the workplace
- Crisis management
- Multilingual
- Retail sales
- Sales
- Crisis management
- Bilingual
- Telemarketing
- Call center
- Windows
- Technical Proficiency
- Client follow-up
- Customer complaint resolution
- Report writing
- Makeup Application
- Sales lead qualification
- Computer literacy
- Basic math
- Communication skills
- Insurance sales
- Cold calling
- Organizational skills
- Leadership
- Body Waxing
- Microsoft Office
- Safety compliance
- Logistics management
- Freight forwarding
- Cost analysis
- Dispatch coordination
- Adaptive thinking
- Problem solving
- Transportation planning
- Warehouse operations
- Load planning
- Transport regulations compliance
- Shipping documentation
- Transportation software proficiency
- Supply chain coordination
- Carrier negotiation
- Documentation management
- Reverse logistics
- Dispatch operations
- Hazardous materials handling
- Securing loads
- Warehouse management
- Handheld scanners
- Negotiating rates
- Coordinating schedules
- Managing schedules
- Dispatching procedures
- Logistics network analysis
- Shipping regulations
- Shipment consolidations planning
- Customs compliance
- Cross-docking
- Transportation software
- International shipping
- Driver supervision
- Inventory tracking
- Safe Loading Techniques
- Order fulfillment
- Securing materials
- Service promotion
- Order processing
- Record management
- ERP software
- Auto and engine repair
- Work order management
- [Type] truck operations
- Bilingual communication
- Active listening
- Teamwork
- Professionalism
- De-escalation techniques
- Empathy and patience
- Banking operations support
- Medical terminology
- POS systems expert
- Sales expertise
- Data collection
- Adaptability and flexibility
- Call escalation
- Escalation management
- Coordination
- Hospitality and accommodation
- Multitask management
- International sales support
- Email coordination
- Multi-line phone management
- Follow-up skills
- Problem resolution
- Call center procedures
- Materials transport
- Call triaging
- Team development
- Product sales
- Document management
- Support case resolution
- Inbound and outbound calling
- Product and service solutions
- Money handling
- Payment processing
- Record preparation
- Critical thinking
- Multitasking and organization
- Promotional support
- Member account management
- Senior leadership support
- Exchange coordination
- Call center operations
- Typing [number] wpm
- Administrative support
- Adaptability
- Data entry
- Credit adjustments
- Customer advising
- Building rapport
- Scheduling
- Training development aptitude
- Report generation
- CRM software proficiency
- Scheduling management
- Customer relationship management
- Conflict resolution
- Customer interaction
- CSR software proficiency
- Data analysis
- safety protocols
- transport logistics
- first aid certification
- childcare management
- security procedures
- customer service
- conflict resolution
- client communication
- logistical coordination
- data entry accuracy
- problem solving
- attention to detail
- team collaboration
- time management
- emotional intelligence
- Dispatch
- Access control
- Public safety
- CCTV operation
- Visitor assistance
- Self-defense training
- Document preparation
- Baggage screening
- Reporting skills
- Verbal and written communication
- First aid administration
- Security systems
- Theft prevention
- Crime prevention
- Surveillance
- Building checks
- Visitor management
- Emergency response
- Physical fitness
- Punctuality
- Vehicle inspection
- Surveillance systems
- Radio communication
- Perimeter security
- Entrance control
- Bodyguard techniques
- Law enforcement
- Patrol monitoring
- Patrol buildings
- Security regulations compliance
- Firearms expertise
- Professional demeanor
- Attentive and observant
- Analytical thinking
- Alarm management
- Security camera monitoring
- Physical stamina
- First aid training
- Defensive tactics
- HACCP processes
- Reliable and responsible
- Investigative skills
- Analytical skills
- Multitasking Abilities
- Criminal investigations
- Equipment monitoring
- Evidence collection
- Loss prevention
- Team Training
- Security operations
- scheduling coordination
- quality assurance
- Traffic laws compliance
- Accident reports
- Decision-making
- Team building
- Schedule creation
- Self motivation
- Defensive driving
- Shipment verification
- Equipment operation
- Purchasing and procurement
- Mileage tracking
- Ticket sales
- Passenger safety
- Weather Condition Adaptability
- Insurance confirmation
- Regulatory compliance
- Cargo transport
- Driving Techniques
- Emergency procedures
- Shipment scheduling
- Schedule adherence
- Time management abilities
- vehicle maintenance
- customer relations
Certification
- Real Estate License, 07/99, 12/28
- Driver's License
- First Aid Certification
- CPR Certification
- Real estate salesperson license
Languages
Spanish, Bilingual
Additional Information - Work Authorization
Authorized to work in the US for any employer
Languages
English
Professional
Spanish
Professional
Timeline
Transport Specialist
MVM Inc
03.2020 - Current
Customer Service Representative
MAXIMUS
02.2020 - 04.2020
Real Estate Agent
ERA Sellers Buyers & Associates
12.2014 - 01.2020
High School Diploma -
Anthony High School
Some College (No Degree) - Psychology
El Paso Community College