Jessica Tellez
Cortlandt Manor,USA
Summary
Team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
IT Business Analyst
American Musical and Dramatic Academy
12.2015 - Current
- Database maintenance and administration using Transact-SQL views, stored procedures, and scripts
- Operate computerized records and information systems
- Resolve data conflicts
- Work collaboratively with stakeholders
- Provide IT support and training for student applications for faculty and staff
- Analyzed existing systems and databases and recommended enhancements to solve business needs
IT Support Specialist
The College of Westchester
09.2009 - 09.2015
- Create and maintain user and technical documentation for computing systems
- Provide desktop and Help Desk support for all student, faculty, and staff locations as required
- Maintain administrative computing systems supporting Financial Services, Admissions, Academic Services and Administrative Offices
- Assisted in development of mobile application and facilities management system
Business Support Analyst
The College of Westchester
09.2009 - 09.2015
- Student Information System Administrator (CampusVue)
- Worked closely with Vendors on support cases
- Report Developer in Crystal Reports and Tableau
- Fulfilled IT Helpdesk support requests with Customer Centric approach
Admissions Associate
The College of Westchester
09.2009 - 09.2015
- Contacted and recruited prospective students via phone
- Responded to incoming inquiries about college
- Managed and scheduled appointments to prospective students
- Provided tours for Open house events
Education
Bachelor of Science - Computer Information Systems
Mercy University (Mercy College)
Dobbs Ferry, New York05.2014
Associate in Applied Science - Computer Network Administration
The College of Westchester
White Plains, New York04.2011
Skills
- Database Development
- MS Project
- MS Visio
- MS Office
- Microsoft SQL Server Management Studio
- Tableau
- Crystal Reports
- Microsoft Office Suite
- Project Management
- Data Analysis
- Self-management
- Communication Skills
- Motivation
- Organization
- Quality Assurance
- CRM Systems
Employmentdates
09/09 to 09/15
Awards
- Honor Society
- Phi Theta Kappa
References
References upon request
Languages
Spanish
Native or Bilingual
Timeline
IT Business Analyst
American Musical and Dramatic Academy
12.2015 - Current
IT Support Specialist
The College of Westchester
09.2009 - 09.2015
Business Support Analyst
The College of Westchester
09.2009 - 09.2015
Admissions Associate
The College of Westchester
09.2009 - 09.2015
Bachelor of Science - Computer Information Systems
Mercy University (Mercy College)
Associate in Applied Science - Computer Network Administration
The College of Westchester
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