Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Tellez

Bridgman,MI

Summary

Adept at fostering positive relationships and enhancing patient experiences, I leveraged my problem-solving and empathy skills at Lakeland Regional Health to improve patient satisfaction. Demonstrated strong work ethic and dependability, significantly contributing to team productivity and patient care quality. Skilled in HIPAA-compliant data management and patient support, my dedication was recognized through increased responsibilities and training opportunities.

Overview

28
28
years of professional experience

Work History

Babysitter

Kristin Shingledecker
02.2015 - 06.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.

Unit Clerk

Lakeland Regional Health
09.2008 - 08.2009
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.

Unit Clerk

Lakeland Regional Health
08.2000 - 08.2004
  • Prepared admissions charts and scanned records.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.

Nursing Assistant

Lakeland Regional Health
01.1998 - 08.2000
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.

Cashier/Bagger

D&W
04.1993 - 01.2000
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Lakeshore Highschool
Stevensville

Radiology Technologist

Lake Michigan College
Benton Harbor, MI

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Following directions
  • Dependability

Timeline

Babysitter

Kristin Shingledecker
02.2015 - 06.2021

Unit Clerk

Lakeland Regional Health
09.2008 - 08.2009

Unit Clerk

Lakeland Regional Health
08.2000 - 08.2004

Nursing Assistant

Lakeland Regional Health
01.1998 - 08.2000

Cashier/Bagger

D&W
04.1993 - 01.2000

High School Diploma -

Lakeshore Highschool

Radiology Technologist

Lake Michigan College

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Jessica Tellez