Jessica Tennis
Grand Prairie,United States
Summary
Detail-oriented individual with exceptional communication and problem solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Sewell Automotive Company
07.2018 - Current
- Trained and mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Coordinated between departments to streamline communication and resolve customer issues promptly.
- Developed training materials for new hires, improving onboarding experience and service knowledge retention.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Style Team Member
Target
03.2017 - 04.2018
- Curated and organized merchandise displays to enhance customer experience and drive sales.
- Collaborated with team members to maintain store presentation standards and ensure product availability.
- Assisted in inventory management, including stock replenishment and visual merchandising execution.
- Implemented feedback from management to improve individual performance continuously throughout employment tenure at the store.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
Education
Bachelor of Science - Exercise Science And Human Performance
McMurry University
Abilene, TX12-2017
Skills
- Customer service focus
- Service planning
- Schedule coordination
- Positive attitude
- Outgoing and energetic
- Estimating and quoting
- Problem-solving
- Time management
- Multitasking and organization
- Goal oriented
- Verbal and written communication
- Employee training and development
Timeline
Assistant Service Manager
Sewell Automotive Company
07.2018 - Current
Style Team Member
Target
03.2017 - 04.2018
Bachelor of Science - Exercise Science And Human Performance
McMurry University