Jessica Terczynski
Rhinelander,WI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to your team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Aspirus Northland Orthopedics And Sports Medicine
07.2018 - Current
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Measured patient spirometry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Nursing Assistant
Nicolet Staffing
08.2014 - 12.2017
- Educated patients and family members on best home care practices for healing and recovery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Certified Nursing Assistant
Seasons Of Life Hospice House
05.2013 - 08.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
Certified Nursing Assistant
Rennes Health And Rehab
09.2010 - 08.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Educated patients and family members on best home care practices for healing and recovery.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented patient information and care activities in electronic health record.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Proven ability to learn quickly and adapt to new situations.
Education
Medical Assistant Certification - Healthcare
Nicolet Area Technical College
Rhinelander, WI05.2018
Certification - Healthcare
Nicolet Area Technical College
Rhinelander, WI12.2010
High School Diploma -
Phelps High School
Phelps, WI05.1995
Skills
- Vitals Collection and Documentation
- Reliable team player
- HIPAA Compliance
- Electronic Medical Records: Worked with Epic, Athena and Cattails
- Clinical Documentation
- Coordinating Drug Refills
- Patient oral care
- Feeding assistance expert
- Updating Medical Records
- Specimen Collection
- Direct Patient Care
- Specimens collection and processing
- Compassionate
- Medical Coding
- CPR/AED
- Medical Equipment Operation
- Patient interviewing
- Relationship Building
- Simple dressings
- Phlebotomy
- Medical Dictation
- Patient Scheduling
- Prior authorizations for imaging, medications and surgeries
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
- BLS certification
Timeline
Certified Medical Assistant
Aspirus Northland Orthopedics And Sports Medicine
07.2018 - Current
Certified Nursing Assistant
Nicolet Staffing
08.2014 - 12.2017
Certified Nursing Assistant
Seasons Of Life Hospice House
05.2013 - 08.2015
Certified Nursing Assistant
Rennes Health And Rehab
09.2010 - 08.2013
Medical Assistant Certification - Healthcare
Nicolet Area Technical College
Certification - Healthcare
Nicolet Area Technical College
High School Diploma -
Phelps High School
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