Jessica Terry
Baton Rouge,LA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
CVS/caremark
Baton Rouge, LA
11.2021 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
Patient Access Coordinator
Our Lady Of The Lake Hospital
Baton Rouge, LA
10.2020 - 05.2022
- Scheduled appointments for outpatients using the electronic health record system.
- Greeted patients, verified patient identification and collected demographic information.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Processed referrals from primary care physicians and other healthcare providers.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
Customer Support Specialist
Concentrix
Baton Rouge, LA
01.2018 - 09.2021
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Recorded all customer interactions into the database system accurately and completely.
Education
GED -
Christian Mcaffle
Baton Rouge, LA09-2015
Skills
- Verifying data accuracy
- Collecting information
- Word Processing
- Document processing
- Advanced MS Office Suite knowledge
- Medical Terminology
- Strong Problem Solver
- Technical Support
- Insurance Eligibility
- Software troubleshooting
Timeline
Data Entry Clerk
CVS/caremark
11.2021 - Current
Patient Access Coordinator
Our Lady Of The Lake Hospital
10.2020 - 05.2022
Customer Support Specialist
Concentrix
01.2018 - 09.2021
GED -
Christian Mcaffle