Jessica Terry
secretary
Bronx,NY
Summary
Accomplished Medical Assistant with a proven track record at NYU Langone Cancer Center, adept in patient scheduling and conflict resolution. Leveraged strong organizational skills and clinical support expertise to enhance patient care and efficiency. Excelled in managing medical records and coordinating appointments, ensuring seamless operations and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Medical Secretary
NYU Langone cancer center
New York, NY
07.2022 - Current
- Pleasantly welcomed visitors and maintained front reception desk.
- Scheduled lab appointments for patients according to their needs.
- Answered incoming calls and transferred them to the appropriate personnel.
- Responded to patient issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed correspondence including emails, faxes, and mailings.
- Performed other duties as assigned by supervisor or manager.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors and directed them to appropriate personnel or departments.
Medical Assistant
NYU Langone Cancer center
New York, NY
02.2016 - 07.2022
- Educated patients about medications, procedures and physician's instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected samples from patients for laboratory testing purposes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patient examinations.
Medical Assistant
Central Park Hematology and oncology
New York, NY
07.2007 - 02.2016
- Educated patients about medications, procedures and physician's instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected samples from patients for laboratory testing purposes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Education
Associate of Science - Business Administration
Monroe College
Bronx, NYSkills
- Patient check-in
- Conflict resolution techniques
- Strong organizational skills
- Telephone customer support
- Medical records management
- Clinical support
- Patient scheduling
- Office reception
- Detail-oriented approach
- Patient appointment coordination
Timeline
Medical Secretary
NYU Langone cancer center
07.2022 - Current
Medical Assistant
NYU Langone Cancer center
02.2016 - 07.2022
Medical Assistant
Central Park Hematology and oncology
07.2007 - 02.2016
Associate of Science - Business Administration
Monroe College
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