Jessica Terry
Tulsa
Summary
Seasoned customer service leader, proudly known for providing high levels of exceptional customer support & assistance. Passionate & determined with a willingness to work hard, learn new things & drive company profits. Strong communication skills, kindness, empathy, & effective listening skills provide long term customer satisfaction, loyalty as well as conquering and overcoming high pressure situations. Excited to bring my proven customer service skills , as well as my passion and love for customers to your team!
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Easy Wireless
07.2019 - 01.2020
- Streamlined application processing for Lifeline phone service applicants.
- Conducted sales transactions for phones and accessories, boosting revenue significantly.
- Managed account adjustments and payment processing through a POS system effectively.
- Handled customer inquiries via calls and emails, ensuring prompt solutions.
- Sustained store inventory levels to fulfill operational requirements efficiently.
- Developed monthly payment plans for retail customers without government qualifications.
- Recertified existing customers to uphold compliance standards in services provided.
- Trained new employees in sales techniques, enhancing overall team performance.
Social Media Content Creator
Tiktok
03.2021 - Current
- Developed effective social media strategy, achieving consistent growth in followers and engagement rates.
- Managed social media accounts, ensuring timely responses to community comments and messages.
- Conducted hashtag research, enhancing post visibility and driving organic follower growth.
- Analyzed performance metrics, optimizing content strategies for maximum impact.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
- Led live social media events, boosting real-time engagement with audience.
- Curated diverse content mix, balancing promotional, educational, and entertaining posts to maintain audience interest.
- Increased follower count through strategic hashtag use and influencer collaborations.
Avon Representative
Avon
09.2016 - 11.2017
- As an Avon Representative I've been able to meet a lot of interesting and unique people. My customer service skills have grown to a level where i want to do more with my life. I have also been able to communicate more with adults lol Im so used to being around children all day so its a major accomplishment :)
Companion/Caregiver
Marilyn Hamilton (now Deceased)
04.2007 - 12.2015
- Served as caregiver and companion for an elderly woman, fostering companionship and support.
- Ensured proper nutrition by preparing balanced meals daily.
- Cleaned and organized home environment for optimal safety.
- Assisted with bathing activities, prioritizing client safety at all times.
- Managed financial responsibilities, maintaining budgetary control.
- Took care of pets, ensuring their health and happiness.
- Conducted errands to assist with daily living needs.
- Assisted clients with daily living activities, improving their quality of life.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Supported family members by offering respite care services, allowing them time for personal pursuits or relaxation.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Demonstrated flexibility in adapting to changing client needs, providing consistent, high-quality care amidst evolving circumstances.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Franklin Youth Academy
Tulsa, OKSkills
- Friendly demeanor in customer service
- Sales and marketing strategies
- Ability to multitask effectively
- Strong communication skills
- Organizational effectiveness
- Resolution of problems
- Data entry proficiency
- Active listening techniques
- Maintaining composure under pressure
- Proficient in computer applications
- Time management
ADDITIONAL INFORMATION
Im great with people, love to learn new things, and can handle stressful and hectic situations.
Timeline
Social Media Content Creator
Tiktok
03.2021 - Current
Retail Sales Associate
Easy Wireless
07.2019 - 01.2020
Avon Representative
Avon
09.2016 - 11.2017
Companion/Caregiver
Marilyn Hamilton (now Deceased)
04.2007 - 12.2015
High School Diploma -
Franklin Youth Academy