JESSICA KRISTINE TETER
Sterling,CO
Summary
Empathetic and loyal nurse looking to gain more hands-on experience at UCHealth within the Emergency Department. Have practical patient care experienced in delivering exceptional patient satisfaction and critical thinking skills. Team oriented and reliable with clear verbal and written communication skills and sound clinical judgement.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
EMERGENCY ROOM REGISTERED NURSE
STERLING REGIONAL MEDICAL CENTER
06.2022 - Current
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Teamed on trauma and emergency interventions involving serious head injuries, stoke alert, STEMIs, cardiac arrest, and stab wounds.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Evaluated patient histories, complaints and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Advocated for and strived to protect health, safety and rights of patient.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
CERTIFIED NURSING ASSISTANT
BANNER HEALTH EMERGENCY DEPARTMENT
12.2020 - 08.2021
- Provide assistance with activities of daily living and complete tasks to promote patient health
- Assist in patient hygiene, maintaining an ideal level of mobility and assisting with nutritional needs
- Collect patient specimens and data, including vital signs, input/output, EKGs, and other delegated measurements for the unit while documenting objective data and patient care
- Recognizes and reports abnormalities and/or changes in the patient’s health status and responses to treatment to a licensed professional
- Promotes continuity of care by communicating to other caregivers the status of patients
- Perform procedures and uses equipment as delegated by a licensed professional
- Provides necessary supplies, support and assistance to medical staff and patients for unit
- Maintains a clean, orderly, and well-stocked unit
- Provide general support to the department, including greeting and assisting patients, visitors, physicians, and additional personnel.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care in a 9 bed Emergency Department by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
ADMINISTRATIVE ASSISTANT III
DEPARTMENT OF CORRECTIONS
09.2017 - 08.2020
- Provide a high level of administrative support to the staff
- Provide office regulations, which including verbal and written conformity and document/handling coverage for clinical offender grievance tracking, Master Program Scheduling Coordinator, and Co-Pay requests
- Process payroll entry, purchasing and maintenance of office supplies and equipment and tracking of the budget for Clinical Services
- Help oversee procurement services within the department that include the use of the P-card and reconciling/documenting financial reports through CORE.
- Responsible for over seeing a $90,000 budget by utilizing budget trackers to ensure accuracy of financial reports
- Responsible for preparing, organizing monthly reports, clinical interviews, meetings and agenda/minutes preparation, creation and maintenance of filing/tracking systems
- Responsible for helping/training new administrative assistants in Clinical Services.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
DISPATCHER
STERLING EMERGENCY COMMUNICATIONS CENTER
10.2015 - 09.2017
- Performed in a stressful environment with interruptions while communicating and monitoring the status of the mobile units
- Prioritized the seriousness and what the exact circumstances of the call to be able to notify police, EMS, and fire while entering, updating, and retrieving information from the CAD system
- Multitask on a daily basis by running computer clearances and information searches for law enforcement officers by utilizing the National Crime Information System (NCIC) and the Colorado Crime Information System (CCIC) while maintaining radio traffic as well as answering the phones
- Communicate and help coordinate between other agencies and dispatch other assistance that is needed
- Help communicate information and ideas to help improve a policy or procedure to ensure the safety of everyone
- Worked day shift and night shift with rotating every 28 days.
CUSTODIAN
CITY OF STERLING
06.2015 - 10.2015
- Maintaining and ensuring city hall, police station, dispatch center, and the library are well cleaned and presentable to the employees and to the public.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk for injury or illness.
PATIENT SERVICE REPRESENTATIVE
SALUD FAMILY HEALTH CENTER
10.2014 - 05.2015
- Made patient's appointments, checked the patients out of the office, referrals, claims, and charting
- Exceptional customer service, computer work, handling over 200 patient files, greeting customers, cleaning, organization, answering and in-person customer concerns, and coordinating communications throughout the office.
CUSTOMER SERVICE/FRONT OFFICE
GREEN VALLEY KENNEL
01.2010 - 10.2014
- Help creating and revising office procedures, design forms and processing steps, design general office record keeping systems, answer phones, and set up appointments
- Help revise and update the processing steps and help explain to the new owners what they needed to do according to the contract that is signed
- Provide support in assisting the owner by applying knowledge and interpreting basic principles, rules, regulations, policies, precedents, other guidelines, and objectives to customers by helping resolve problems, answer questions, and provide information
- Help with technical issues when the programs were down.
Education
Associate of Science - Nursing
Northeastern Junior College
Sterling, CO05.2022
Associate of Science - Medical Assistant
Morgan Community College
Fort Morgan, CO05.2016
Certification - Nursing Assistant
Pickens Technical College
Aurora, CO07.2013
Associate of Arts -
Morgan Community College
Fort Morgan, CO05.2013
Bachelor of Science - Nursing
Morgan Community College
Fort Morgan, CO07.2024
Skills
- Answers phones with exceptional customer service skills
- Maintains accurate log of incoming requests
- Maintains communications with department
- Charting expertise
- Calm and level-headed under stress
- Quick problem solver
- General housekeeping ability
- Team player with every staff member
- Communicates and coordinates between agencies
- Multitasking skills
- Deals with staff issues with tact and fairness
- Patient Condition Observation
- Treatment Preparation
- Emergency Patient Triage
- Privacy and Confidentiality
- Prioritizing Patients
Certification
- Registered Nurse
- TNCC
- ATCN
- ENPC
- ALS
- PALS
- BLS
- NRP
- ABLS
Professional Membership
- Emergency Nurses Association Member
Community /Volunteer Work
- Interested in volunteer work within the community with teaching CPR class to high schools.
Timeline
EMERGENCY ROOM REGISTERED NURSE
STERLING REGIONAL MEDICAL CENTER
06.2022 - Current
CERTIFIED NURSING ASSISTANT
BANNER HEALTH EMERGENCY DEPARTMENT
12.2020 - 08.2021
ADMINISTRATIVE ASSISTANT III
DEPARTMENT OF CORRECTIONS
09.2017 - 08.2020
DISPATCHER
STERLING EMERGENCY COMMUNICATIONS CENTER
10.2015 - 09.2017
CUSTODIAN
CITY OF STERLING
06.2015 - 10.2015
PATIENT SERVICE REPRESENTATIVE
SALUD FAMILY HEALTH CENTER
10.2014 - 05.2015
CUSTOMER SERVICE/FRONT OFFICE
GREEN VALLEY KENNEL
01.2010 - 10.2014
Associate of Science - Nursing
Northeastern Junior College
Associate of Science - Medical Assistant
Morgan Community College
Certification - Nursing Assistant
Pickens Technical College
Associate of Arts -
Morgan Community College
Bachelor of Science - Nursing
Morgan Community College
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