Jessica Texin
Pearsall,Tx
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Self Employed Services
12.2022 - Current
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed CRM input, exports and clean up.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed social media accounts, interacted with followers, moderate social media accounts, ban/report spam/fake accounts, and respond to messages in a timely manner.
Executive Assistant
T & T Decking Services
04.2020 - 11.2023
- Manage phone calls while providing excellent customer service
- Included documenting the conversation and noting important key details
- Talk one on one with clients in person to help answer any questions they may have
- Pre-Screen all applicants to determine each homeowners needs and home investment budget
- Work closely with the owner on escalated issues to resolve all problems quickly and accurately
- Regularly scheduled appointments and meetings needed to proceed with the addition to the client’s home
- Ensured that all personal information such as names, addresses, phone numbers, and incomes were safeguarded and confidential
- Collaborate with the owner in regards to social media posts for the business
- Editing and sending contracts to the clients when they were ready to move forward with the home investment
- Plan the owner’s day and let him know where he needed to be on certain dates and times
- I also planned business trips wherever the owner needed to be
- Purchase business/office supplies when needed
- Inputting data into the system and making sure it was organized
- Sending/replying to customers, vendors, and referees
- Researching items that clients have in mind for their home investment and relaying it to the owner.
Substitute Teacher
Pearsall Independent School District
02.2019 - 03.2021
- Work closely with other brick & mortar teachers to create lesson plans and educational activities for the students
- Teach one on one with each student
- Monitor students, understand what their strengths and weaknesses were with subjects, and present learning material to students
- Scheduling meetings with other teachers and collaborating with them on how to make sure each students needs are met
- Prevent students from hurting themselves or others
- I would help de-escalate the situation and find alternative ways to help cool down.
Education
High School Diploma -
Penn Foster High School
2010
Skills
- Social Media Updating
- Administrative Support
- Office Administration
- Customer Service
- Data Entry
- Invoice Processing
- Office Management
- Fast Learner
- Schedule Management
- Scheduling and Calendar Management
- Database Entry
- Organizing and Categorizing Data
Timeline
Virtual Assistant
Self Employed Services
12.2022 - Current
Executive Assistant
T & T Decking Services
04.2020 - 11.2023
Substitute Teacher
Pearsall Independent School District
02.2019 - 03.2021
High School Diploma -
Penn Foster High School