Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Tharp

3885 Mobley Mill Road Cox's Creek,KY

Summary

Professional with experience as a Medical Office Assistant at Flaget Memorial Hospital, excelling in patient care and HIPAA compliance. Recognized for strong organizational abilities and analytical problem-solving skills, I effectively managed patient documentation and enhanced office efficiency, ensuring compassionate support for patients in need.

Personable and empathetic, equipped with deep understanding and personal experience of substance abuse recovery and rehabilitation processes with counseling techniques. Proficient in motivational interviewing and cognitive-behavioral therapy. Ready to positively impact client lives by fostering supportive and effective recovery plans.

Hands on experience working through behavioral health issues with children and adults. Personally, I have been affected by behavioral health issues, both within myself but also within my family and with those I love and care about. I feel very strongly about advocating for mental health awareness, support and recovery.

Behavioral health issues have affected my life and lives of those close to me which contributes to me being an empathic listener and communicator, allowing others to feel heard and seen. Still active in recovery myself I offer over 8 years of sobriety and I'm ready to help others tackle challenges and work towards a more positive life.


Overview

18
18
years of professional experience

Work History

Home School Teacher/Homemaker

Self
07.2014 - Current
  • Develop engaging lesson plans aligned with curriculum standards.
  • Create a fun and positive learning environment.
  • Provide a supportive and exciting environment for social and emotional growth.
  • Provide a safe space for open communication.
  • Organize and attend extracurricular activities to provide opportunities for personal growth and learning outside of regular coursework.
  • Foster individual curiosity and creativity by incorporating students interest into school coursework.
  • Develop student Transcripts, Awards and Diplomas.
  • Assist with college registration, paperwork and utilizing helpful resources.
  • Excellent communication skills, verbal and written.
  • Maintain files, paper and electronic.
  • Self Starter.
  • Organized and detail oriented.
  • Manage our household responsibilities to ensure daily schedules run effectively and efficiently.
  • Volunteer with local organizations with my children or for personal growth and development.

Chiropractic Assistant

Erikson Chiropractic
06.2014 - 07.2014
  • Assist in patient intake processes, ensuring accurate information collection.
  • Performed electric muscle stimulation, massage, and mechanical traction per instructions documented in patient chart.
  • Assisted chiropractors during treatments, enhancing patient comfort and treatment efficiency.
  • Educated patients on treatment plans and home care instructions to promote recovery.
  • Maintained office organization by overseeing inventory management of medical supplies and equipment.
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.

Medical Office Assistant

Flaget Memorial Hospital
01.2010 - 03.2012
  • Managed patient scheduling and appointment confirmations to optimize office workflow.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Coordinated insurance verification processes to ensure timely patient care services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Contributed to team meetings with constructive feedback and suggestions for office improvements.
  • Serve as the first point of contact within the Pain Management Department.
  • Ensure each patient, professional or individual is met with a friendly, welcoming demeanor.
  • Be understanding and show compassion to those patients presenting in severe pain and anguish.


Front Desk Administrative Assistant

Windsor Gardens Senior Living
01.2008 - 01.2009
  • Serve as the first point of contact for the Senior Living Center which included an Assisted Living Retirement wing, a Nursing Home wing and a secured Alzheimer's Unit.
  • Managed front office operations, ensuring smooth daily functions and a welcoming environment for residents and visitors.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information and forward to the correct department leaders if necessary.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with residents through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assist various department directors with special task as needed.

Education

Diploma - Medical Office Assisting

Ashworth College
Norcross, GA
04-2008

Skills

  • Analytical problem-solving
  • Strong organizational abilities
  • Schedule management
  • Skilled in resolving conflicts
  • Proficient in computer applications
  • Understanding of HIPAA compliance
  • Maintaining patient documentation
  • Awareness of addiction issues
  • Advocacy for mental health initiatives
  • Patient care plans
  • Mental health support

Timeline

Home School Teacher/Homemaker

Self
07.2014 - Current

Chiropractic Assistant

Erikson Chiropractic
06.2014 - 07.2014

Medical Office Assistant

Flaget Memorial Hospital
01.2010 - 03.2012

Front Desk Administrative Assistant

Windsor Gardens Senior Living
01.2008 - 01.2009

Diploma - Medical Office Assisting

Ashworth College

Similar Profiles

CREATE PROFILE
Jessica Tharp