Jessica Theiss
Hempstead, TX,TX
Summary
Adept at equine behavior and customer service, I've honed my skills in diverse roles from a self-employed Horse Trainer to a Veterinary Receptionist at Northwest Cypress Animal Hospital. Leveraging patience, creativity, and a knack for problem-solving, I've consistently developed training programs that enhance animal well-being and client satisfaction, evidenced by repeat business and strong client relationships.
Overview
5
5
years of professional experience
Work History
Horse Trainer
Self Employed
01.2023 - Current
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Scheduled farrier and vet appointments regularly.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Prepared horses for specific competitions or tasks.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Established a professional reputation as a reliable, skilled horse trainer capable of producing consistent results while prioritizing the safety and well-being of each equine athlete under their care.
Pet Sitter
Independent
01.2023 - 10.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Gave medication to pets following guidelines from owners.
Veterinary Receptionist
Northwest Cypress Animal Hospital
04.2020 - 08.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH03.2028
Skills
- Patience and Persistence
- Equine Behavior Knowledge
- Physical Fitness
- Training Program Development
- Creative Problem-Solving
- Customer Service
- Interpersonal Communication
- Time Management
- Attention to Detail
- Multitasking
Timeline
Horse Trainer
Self Employed
01.2023 - Current
Pet Sitter
Independent
01.2023 - 10.2024
Veterinary Receptionist
Northwest Cypress Animal Hospital
04.2020 - 08.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
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