Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Theoret

Green Valley Lake,CA

Summary

Adept at multi-task management and creative problem-solving, I significantly enhanced material accuracy at Copp Roofing and Construction. My high-energy attitude and expertise in scheduling and inventory management drove efficiency, ensuring projects stayed on schedule and within budget. Skilled in both team coordination and customer service, I excel in fast-paced environments, consistently achieving and surpassing goals.

Overview

14
14
years of professional experience

Work History

Materials Specialist/Crew Scheduler

Copp Roofing and Construction
08.2023 - Current
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Gathered equipment for retrograde, issue, storage, disposal and shipment, analyzed, sorted, prepared for delivery.
  • Researched new and existing Roofing materials to assess usability for future use.
  • Worked with team to move and reorganize inventory, increasing material and pull accuracy.
  • Researched desired materials and sourced reliable, high-quality and cost-effective vendors.
  • Discussed needs with roofing supply professionals in order to successfully match materials with requirements.
  • Keep projects on schedule and within budget.
  • Held construction progress and regular status meetings with project manager.
  • Set schedules for 7 crews by planning and designating projects.
  • Updated management and clients on progress of production.
  • Maintained accurate records and handled purchase orders.
  • Responded to customer requests for services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Checked for accuracy by verifying data and records.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.

Restaurant Supervisor

Lake Arrowhead Pizza, Deli, and Arcade
08.2014 - 12.2022
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Maintained accurate records of sales, labor and other costs.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Trained and mentored staff to meet and exceed high quality standards.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food inventory and supplies to prevent waste.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Supervised food presentation and plating to enhance visual appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Server

Lake Arrowhead Country Club
06.2021 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Wireless Sales Associate/Photo Center Technician

Walmart
08.2010 - 08.2014
  • Guided customers to quickly locate merchandise.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Operated product tools, equipment, and point of sale terminals.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Displayed originality while utilizing software to help customers create unique photo products.
  • Utilized various applications to perform photo editing, retouching and restoration.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Developed and processed film and picture CDs and restored photos.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Developed film and produced prints according to customer specifications.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Provided high level of assistance to customers regarding special photo projects.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Tracked and recorded department inventory of products.

Education

High School Diploma -

Rim of The World High School
Lake Arrowhead

Skills

  • Scheduling
  • Account updating
  • Multi-task management
  • Product knowledge
  • High-energy attitude
  • Opening and closing accounts
  • Data entry
  • Creative problem solving
  • Schedule organization
  • Calendar coordination
  • Supplies inventory

Timeline

Materials Specialist/Crew Scheduler

Copp Roofing and Construction
08.2023 - Current

Server

Lake Arrowhead Country Club
06.2021 - 12.2021

Restaurant Supervisor

Lake Arrowhead Pizza, Deli, and Arcade
08.2014 - 12.2022

Wireless Sales Associate/Photo Center Technician

Walmart
08.2010 - 08.2014

High School Diploma -

Rim of The World High School

Similar Profiles

CREATE PROFILE
Jessica Theoret