Jessica Thielmann

• Ensure drivers have ability and proper instructions to perform their duties safely.
• Coordinate and manage most efficient loads to remain cost-effective as a company.
• Assist drivers in obtaining necessary documents required for their assignment(s).
• Take the appropriate actions to limit delivery or route disruptions; notify customers or other concerned parties about delays.
• Serve as a liaison between different departments and people, including maintenance, to identify vehicles that are available and when out-of-service ones will be returned to the fleet.
• Communicate with drivers to ensure the trip is going as planned.
• Field messages from customers wanting to confirm arrival time of their items or calling with complaints.
• Ensure trailer interior washes are completed where required.
• Ensure all orders and trip events are recorded in the appropriate system(s) in an accurate and timely fashion.
• Where applicable audit system reports for compliance requirements.
• Ensure the Company meets all customer requirements and any changes are communicated immediately
• Service failure reports are recorded in the appropriate system(s) and brought to the attention of appropriate individual or department.
• Ensure that the driver has adequate time to perform his duties safely and within the Hours of Work regulations.
• Ensure all drivers meet regulatory and corporate compliance.
• Assign the proper equipment for the jurisdiction and the job requirements.
• Regular on-site attendance is a requirement of the position
• Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.

• Fielded customer questions and complaints and rectified issues.
• Supported customers via telephone, email and at sites to handle escalations and product

concerns.

• Coordinated delivery of contracted solutions at program level and in full accordance with outlined
• cost, scheduling and quality terms.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore
• acceptable levels.
• Supervised delivery staff and general productivity.
• Managed resources effectively to avoid unnecessary delivery delays.
• Planned delivery routes according to traffic, weather and types of delivery.
• Contacted suppliers and vendors about issues with deliveries or products.

• Assisted operations manager with planning of routine operations and special projects.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Trained and supervised employees on office policies and procedures.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Received new orders, prepared documentation and assigned personnel.
• Monitored flow of paperwork and directed information to appropriate departments.
• Assign schedule drivers and vehicle according to customer requests and in compliance with DOT
• regulations and company rules
• Notify and follow up to with drivers daily
• Monitor timeliness of dispatched runs
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Directed dispatching, routing, and tracking of 35 fleet vehicles.

• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Directed dispatching, routing, and tracking of 65 fleet vehicles.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Scheduled and organized delivery routes.
• Monitored vehicle locations to coordinate timely arrivals.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed customer accounts and invoicing.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.

• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
• Answered phone calls and responded to customer emails.
• Managed customer accounts and invoicing.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.