Jessica Thoma
Consultant & Technical Product Owner
Minneapolis,MN
Summary
Dynamic leader with experience in product management, cross-functional collaboration, consulting, and change management. Proven track record in facilitating agile ceremonies, continuous improvement, and developing strategic solutions to drive business outcomes. Passionate about teamwork and all the behind-the-scenes coordination that drives outstanding customer experiences.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Consultant & Senior Technical Product Manager
Digineer
Minneapolis, Minnesota
08.2022 - Current
- Clients: Specialty Pharmacy, Pharmacy PBM, Transportation Management Systems
- Engaged business partners to gather requirements and validate product features, ensuring alignment with client needs.
- Created user stories that clearly articulated customer needs and acceptance criteria.
- Prioritized product backlog based on stakeholder feedback and market analysis.
- Aligned dependencies across teams and coordinated end-to-end execution for various compliance-related projects and strategic advancements.
- Facilitated communication between engineering teams and stakeholders, clarifying product requirements for improved collaboration.
- Facilitated agile ceremonies to ensure effective team communication and alignment.
- Coordinated release planning activities for feature sets, pilots, launch dates, and training hand-offs.
- Monitored performance metrics post-release to assess effectiveness of new features, providing insights for future iterations.
- Analyzed client needs to develop strategic solutions for business challenges.
- Evaluated existing systems and product development processes against industry best practices to enhance efficiency.
Content Design Manager
Sleep Number Corporation
Minneapolis, MN
06.2013 - 08.2022
- Facilitated process mapping and design sessions across functions for content deliverables aligned with new product launches.
- Led continuous improvement and customer experience-related projects with content deliverables.
- Developed knowledge management strategies that improved information sharing across departments.
- Facilitated user acceptance testing and training sessions for operations staff on product support tools and best practices.
- Collaborated with cross-functional teams to gather and document organizational knowledge.
- Conducted regular audits of knowledge resources for accuracy and relevance.
- Analyzed feedback from users to improve knowledge management processes and tools.
- Researched industry trends to recommend upgrades or changes to existing systems.
- Collaborated with internal teams to leverage corporate data assets for targeted business solutions.
- Worked closely with IT personnel to ensure the proper integration of new technologies into the organizational infrastructure.
- Leveraged quality assurance data to predict root causes with 90% accuracy, and eliminate high-effort customer steps. Reduced customer wait time by 50%, and repeat contacts for the same issue by 65%.
Education
MBA - Business Administration, Change Management
Hamline University
Saint Paul, MN02-2023
Bachelor of Arts - Spanish Education, K-12
Bethel University
St. Paul, MN05-2007
Skills
- Product lifecycle management
- Cross-functional collaboration and coordination
- Knowledge management
- Requirements gathering
- Complex Problem-solving
- Design thinking
- User research
- Content strategy
- Agile methodologies
- Performance metrics
- Attention to detail
- Team leadership
- Technical writing
- Workflow analysis
- PowerPoint proficiency
- Customer experience
- Strategic communication
- Stakeholder engagement and relationship management
- Change management methodologies
Certification
Certified SAFe Agilist
Timeline
Consultant & Senior Technical Product Manager
Digineer
08.2022 - Current
Content Design Manager
Sleep Number Corporation
06.2013 - 08.2022
MBA - Business Administration, Change Management
Hamline University
Bachelor of Arts - Spanish Education, K-12
Bethel University