Jessica Thomas
Jacksonville,FL
Summary
Experienced Administrative Professional with over two decades of expertise in providing comprehensive support across various industries. Adept at maintaining organized, efficient, and productive work environments. Recognized for reliability, trustworthiness, and a commitment to building strong relationships with clients, law enforcement, and team members. Seeking to leverage these skills and experience to contribute to a dynamic organization focused on growth and excellence.
Overview
24
24
years of professional experience
Work History
Secretary / Tax Specialist / Training Manager
Phoenix Insurance & Taxes
01.2019 - 08.2024
- Played an instrumental role in the establishment and growth of Phoenix Insurance and Taxes. Recognized on company's websites for outstanding contributions in improving operational efficiency and staff training at 6 in-house companies.
- Served as Secretary, responsible for training 8 tax preparers, ensuring all were well-equipped to provide top-tier client service.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies. Handled cash transactions and payroll processing effectively,
- Assisted in tax preparation and account management, updating 200+ client accounts using Tax Wise for accurate filings. Managed the collection and submission of tax payments through QuickBooks and efficiently handled collections.
Greeter / Security Team Member
Bestbet Jacksonville
10.2021 - 10.2023
- Maintained a polished appearance and a positive demeanor as the initial point of contact, enhancing guest experience and ensuring each visitor felt valued and respected.
- Assisted Jacksonville Sheriff's Officers and security personnel with maintaining a safe environment during 2 World Poker Tournaments. Monitored 9 entry points, enforced casino policies, and responded to incidents with professionalism and discretion.
- Demonstrated strong attention to detail by carefully monitoring activities, identifying issues, and resolving them proactively. Made quick, sound decisions in high-pressure situations to maintain a safe and secure environment.
- Received 4 character reference letters from Jacksonville Sheriff's Officers, affirming trustworthiness, reliability, and a strong commitment to maintaining a safe and secure environment. These endorsements reflect a history of responsible conduct and dedication to upholding high standards of safety and integrity.
Secretary / Photo Editor / Lead Sales Associate
Moments in Time Photography
03.2006 - 12.2018
- Managed day-to-day office operations, including scheduling appointments, handling correspondence, and maintaining organized records for 8 employees to ensure efficient workflow. Acted as the primary point of contact for internal and external communication.
- Edited, retouched, and optimized photos for company use, ensuring high-quality images for marketing materials, 2 websites, and social media. Collaborated with 4 creative teams to meet project requirements and deadlines.
- Led 18 different school sales initiatives yearly by training and mentoring sales associates, fostering a customer-focused environment that drove sales and improved client satisfaction. Managed inventory, processed transactions, and maintained visual merchandising standards for 2 companies.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Dental Assistant / Receptionist Manager
West Third Dental Care Center
02.2001 - 01.2005
- Assisted 2 dentists during procedures by preparing instruments, sterilizing equipment, and ensuring patient comfort. Educated patients on oral hygiene and post-procedure care, contributing to improved patient outcomes and satisfaction.
- Managed front office operations, including scheduling appointments, handling patient inquiries, and maintaining patient records. Supervised and trained 5 reception staff employees to ensure efficient daily operations and excellent customer service.
- Coordinated patient flow between reception area and dental team, optimizing appointment scheduling and minimizing wait times to less than 10 minutes. Maintained inventory of dental supplies and coordinated with vendors to ensure timely deliveries.
Skills
- Proficient Front Office Administrative Skills
- MS Office, Google Workspace, QuickBooks, Tax
- Customer Service Training and Development
- Organizational and Multitasking Abilities
- Professionalism, Reliability, and Etiquette
- HIPAA Compliance Understanding
- Dental Radiography License and Patient Support
- Professional Appearance and Strong Work Ethic
Timeline
Greeter / Security Team Member
Bestbet Jacksonville
10.2021 - 10.2023
Secretary / Tax Specialist / Training Manager
Phoenix Insurance & Taxes
01.2019 - 08.2024
Secretary / Photo Editor / Lead Sales Associate
Moments in Time Photography
03.2006 - 12.2018
Dental Assistant / Receptionist Manager
West Third Dental Care Center
02.2001 - 01.2005
Dental Radiographer - Dental Assisting
University of Florida
GED -
FCCJ
Education
Dental Radiographer - Dental Assisting
University of Florida
Gainesville, FL10.2011
GED -
FCCJ
Jacksonville, FL01.1999
Additional Information
- Phoenix Insurance and Taxes: [Link about Jessica Thomas]
Featured photos and contributions at Phoenix Insurance & Taxes, highlighting my role and accomplishments with the company.
https://phoenixinsurancefirm.com/team/michelle-thomas/
- Jacksonville Sheriff's Office: [Link to Character Reference Letters]
Received character reference letters from Jacksonville Sheriff's Officers during my tenure at Best Bet Casino. These endorsements affirm my trustworthiness, reliability, and unwavering commitment to integrity in my professional career. The letters highlight a history of responsible conduct and a proactive approach to maintaining a safe and secure environment.
https://drive.google.com/drive/folders/1X2qNaWsao1259CxN8jq-5c0DVf14rN0P?usp=share_link
Similar Profiles
Mary Dolores HerreraMary Dolores Herrera
Insurance Agent at Texas Taxes & Insurance AgencyInsurance Agent at Texas Taxes & Insurance Agency
Khooshal MeghooKhooshal Meghoo
Junior Software Developer at Phoenix Insurance (Mauritius) LimitedJunior Software Developer at Phoenix Insurance (Mauritius) Limited
EMMANUEL KOFI QUANSAHEMMANUEL KOFI QUANSAH
Chief Finance Officer at Phoenix Health Insurance LtdChief Finance Officer at Phoenix Health Insurance Ltd