Jessica Thomas
Boston,MA
Summary
Transformational business professional who has effectively brokered across racial and social lines to achieve missions and build teams. Has demonstrated capacity to mobilize diverse constituencies, problem solve and increase organizational capacity by building cross-cultural relationships rooted in transparency, mutuality and accountability. Passionate about leading organizational culture change in service of addressing structural barriers to access, increasing representation, and facilitating inclusive excellence.
Overview
16
16
years of professional experience
Work History
ASSISTANT COMMISSIONER
INSPECTIONAL SERVICES, CITY OF BOSTON
07.2018 - Current
- Leads cross-organizational strategic planning and special projects on behalf of leadership for all levels of executives;
- Acts as an advocate for the community creatively and proactively by responding to resident inquiries and fostering positive relationships;
- Design and execute a series of planning sessions and dialogues with senior management and staff to
identify key needs related to strategic direction. - Employs Community Based Participatory Research (CBPR) techniques to articulate and visualize operational maps and build essential stakeholder buy-in to ensure implementation success.
- Identified discrepancies between use and management directives by evaluating historical documents and current reports.
OFFICE MANAGER/REALTOR
BOSTON TRUST REALTY GROUP
04.2013 - 07.2018
- Drove organizational design with key leadership; built out global processes, teams and technology to provide operational support to clients;
- Led strategic and management oversight to all internal and external consulting projects;
- Deployed operational procedures, training programs, and administrative systems to
handle client projects and administrative needs; - Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
PERSONAL BANKER/ASSISTANT MANAGER
BANK OF AMERICA
08.2007 - 01.2012
- Managed Small Business planning processes for global channel teams, including ongoing communications, staff meetings, quarterly reviews and annual planning process;
- Developed and supported 50+ executive presentations for sales performance managers, consumer market executives, small businesses and additional staff members;
- Followed market trends and developments to increase business in established and developing markets;
- Worked closely with management to strategize sales techniques in order to increase branch production.
Education
Construction Management Degree
Wentworth Institute of Technology
05.2018
Bachelors of Arts - Global Affairs
University of Massachusetts
08.2021
MPA - Public Administration (Gender And Leadership)
University of Massachusetts Boston
Boston, MA05.2023
Skills
- Small Business Development
- Organizational Leadership
- Change and Growth Management
- Community Outreach and Engagement
- Operational Analysis
- Municipal Government Leadership
- Policy Planning
Affiliations
The National Society of Leadership and Success, Boston Wealth Builders, Builders of Color Coalition, The Blackbury Organization, Inc., The Black Economic Justice Institute,
Timeline
ASSISTANT COMMISSIONER
INSPECTIONAL SERVICES, CITY OF BOSTON
07.2018 - Current
OFFICE MANAGER/REALTOR
BOSTON TRUST REALTY GROUP
04.2013 - 07.2018
PERSONAL BANKER/ASSISTANT MANAGER
BANK OF AMERICA
08.2007 - 01.2012
Construction Management Degree
Wentworth Institute of Technology
Bachelors of Arts - Global Affairs
University of Massachusetts
MPA - Public Administration (Gender And Leadership)
University of Massachusetts Boston
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