Jessica Thomas

• Work in the kitchen preparing food
• Front counter helping customers through the ordering process
• Operating a cash register, running the drive-thru
• Cleaning the restaurant.

• Collect tickets or money for rides
• Ensure appropriate number of people can get on rides
• Ensure children are the appropriate height and age for rides
• Latch passengers in securely.

• Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
• Kept work areas clean and neat at all times
• Provided repeat customers with exceptional care and attention
• Prioritized and accomplished wide range of tasks each shift
• Updated computer inventory listings.

• Answer call lights
• Transported residents to and from daily activities
• Assists with feedings
• Observe residents for any changes and report to nurse as needed
• Treated residents with compassion and respect
• Other duties as assigned.

• Answer call lights
• Transported residents to and from daily activities
• Assists with feedings
• Observe residents for any changes and report to nurse as needed
• Treated residents with compassion and respect
• Other duties as assigned
• Check and changed as needed.

• Assisting clients with ambulation and mobility around the house or outside
• Assisting clients with personal care and hygiene
• Help clients with physical therapy exercises
• Perform light housekeeping duties that clients can't complete on their own
• Report any unusual incidents.

• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
• Led tours of facility for potential clients and families to highlight features and benefits of membership.
• Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
• Performed filing, billing and routing messages to appropriate people for office of 25.
• Developed and maintained business relationships with referring agencies to increase business opportunities.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed filing system, entered data and completed other clerical tasks.

Transportation Manger

• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Organized records of vehicles, schedules and completed orders.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Restorative Certified Nursing Assistant

• Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress towards treatment goals.
• Assisted patients in development of eating, dressing and grooming skills.
• Operated equipment appropriately and according to user instructions, reporting damaged or malfunctioning equipment.
• Administered variety of therapeutic treatments to patients such as range of motion, progressive mobility exercises and speech therapy.
• Utilized approved restorative approaches and adhered to treatment plans in execution of patient care.
• Communicated effectively with patients to identify needs and establish comfortability level throughout therapeutic exercises.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Facilitated personal hygiene management, feeding and ambulation.

Receptionist

• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Transported patients between rooms and appointments or testing locations.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Upheld infection control and prevention policies across different patient-facing areas.
• Supported needs of 40+ residents under long-term care.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Scheduled office meetings and client appointments for staff teams.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.