Jessica Thomas
Klamath Falls,OR
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Overview
11
11
years of professional experience
Work History
Pet Care Specialist
Bijou's Pet Resort
03.2022 - 09.2023
- Enhanced pet health by providing daily exercise, grooming, and proper nutrition.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
- Conducted basic grooming services with baths, brushing and nail clipping.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Car Sales Representative
Lithia Chevy Of Helena
09.2021 - 02.2022
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Used Car Sales Associate
Jackson Hole Ford
08.2020 - 06.2021
- Boosted sales through effective negotiation skills and personalized recommendations based on customer needs.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the buying process.
- Listened to customer needs and desires to identify and recommend optimal products.
Delivery Courier
Federal Express
12.2017 - 06.2021
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative
Direvtv Call Center
10.2015 - 10.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Fred Meyer
04.2012 - 12.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Henley High School
Klamath Falls, OR06.2009
Skills
- Client Communication
- Appointment Scheduling
- Health Monitoring
- Cash Handling
- Cash Register Operation
- Computer literacy
- Attention to detail
Timeline
Pet Care Specialist
Bijou's Pet Resort
03.2022 - 09.2023
Car Sales Representative
Lithia Chevy Of Helena
09.2021 - 02.2022
Used Car Sales Associate
Jackson Hole Ford
08.2020 - 06.2021
Delivery Courier
Federal Express
12.2017 - 06.2021
Customer Service Representative
Direvtv Call Center
10.2015 - 10.2017
Cashier
Fred Meyer
04.2012 - 12.2015
High School Diploma -
Henley High School