Jessica Thomas
Boston,MA
Summary
Accomplished Assistant Commissioner at City of Boston, adept in policy enforcement and stakeholder management. Spearheaded initiatives improving organizational culture and community engagement, demonstrating exceptional interpersonal skills and analytical thinking. Proven track record in fostering partnerships and enhancing efficiency, with a focus on results and adaptability. Key driver of fundraising and networking initiatives.
Overview
17
17
years of professional experience
Work History
Assistant Commissioner
City of Boston Inspectional Services
11.2020 - Current
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Increased community engagement through the development of outreach programs and public forums.
- Established effective partnerships with external organizations to leverage resources for mutual benefit.
- Demonstrated exceptional leadership skills in guiding diverse teams toward shared objectives while maintaining individual accountability standards.
- Ensured compliance with applicable laws and regulations, mitigating potential risks associated with noncompliance issues.
- Spearheaded initiatives focused on improving organizational culture, leading to increased employee morale and retention rates.
- Oversaw the training and professional development of staff members, fostering a culture of continuous improvement.
- Advocated for policy changes that positively impacted community members served by the organization''s programs and services.
Real Estate Agent
Boston Trust Realty Group
02.2012 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Maintained connections with clients to encourage repeat business and referrals.
Community Liaison
Mayors Office of Neighborhood Services
11.2018 - 11.2020
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Secured funding and resources for community projects by writing grant proposals and engaging with potential donors and sponsors.
- Supported economic development initiatives, collaborating with local businesses and chambers of commerce to promote job creation and local investment.
- Coordinated volunteer recruitment efforts to support various programs within the organization.
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
Assistant Manager
Bank of America
04.2007 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized financial center environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Education
MBA - Public Administration: Gender, Leadership & Policy
University of Massachusetts Boston
Boston, MA01.2025
Bachelor of Arts - Global Affairs
University of Massachusetts Boston
Boston, MA05.2018
Skills
Policy Enforcement
Program implementation
Meeting facilitation
Government relations
Fundraising
Relationship Building
Analytical Thinking
Interpersonal Skills
Project Management
Real estate knowledge
Stakeholder Management
Adaptability and Flexibility
Affiliations
- Boston Wealth Builders
- Boston Black Employee Network (City of Boston)
- Builders of Color Coalition
- The Blackbury Organization, Inc.
- The Black Economic Justice Institute
- American Society for Public Administration
Timeline
Assistant Commissioner
City of Boston Inspectional Services
11.2020 - Current
Community Liaison
Mayors Office of Neighborhood Services
11.2018 - 11.2020
Real Estate Agent
Boston Trust Realty Group
02.2012 - Current
Assistant Manager
Bank of America
04.2007 - 01.2012
MBA - Public Administration: Gender, Leadership & Policy
University of Massachusetts Boston
Bachelor of Arts - Global Affairs
University of Massachusetts Boston
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