Jessica Thomas
Lubbock
Summary
Versatile and dynamic professional with a proven track record at Edith Ranch, adept in office management and customer service. Excelled in streamlining operations and enhancing customer relations through effective communication and organizational skills. Recognized for implementing efficient bookkeeping systems and fostering positive environments, significantly improving workflow and client satisfaction.
Overview
3
3
years of professional experience
Work History
Office Manager
Edith Ranch
05.2024 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments.
- Enhanced productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Substitute Teacher
Frenship ISD
12.2023 - 05.2024
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
Cashier
Chik-Fil-A
01.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Coaching Intern
Frenship High School
06.2023 - 07.2023
- Developed practice drills and adjusted to meet the needs of players.
- Assisted head coach in planning and executing daily practice schedules, ensuring efficient use of time and resources.
- Managed inventory of equipment and supplies while ensuring compliance with safety standards at all times during training sessions.
- Helped implement sports-specific conditioning programs designed to improve physical fitness levels among team members.
- Developed athletes'' skills by correcting form and footwork while considering individual strengths and weaknesses.
Front Desk Receptionist
South Plains Surgical Associates
02.2023 - 06.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Hostess/To-Go Server
Walk-On's Bistreaux & Bar
07.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took to-go orders, ran out meals to cars and to tables
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Grocery Sacker
United Supermarkets
03.2022 - 07.2022
- Assisted a variety of customers with their groceries and transported to their vehicles when necessary.
- Elevated overall shopping experiences through personalized interactions with each customer at checkout.
- Increased checkout efficiency by promptly and accurately bagging groceries according to customer preferences.
- Enhanced store safety with prompt attention to spills, hazards, and proper signage placement.
- Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
Education
No Degree - Psychology
Louisiana State University
Baton Rouge, LA05-2027
Bachelor of Science - Psychology
The University of Arizona Global Campus
Chandler, AZ05-2027
High School Diploma -
Frenship High School
Wolfforth, TX05-2023
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Payroll processing (ADP)
- Bookkeeping (Quickbooks)
- Scheduling
- Inventory control
- Conflict management
- Employee training
- Training and coaching
Languages
Spanish
Limited Working
Timeline
Office Manager
Edith Ranch
05.2024 - 11.2024
Cashier
Chik-Fil-A
01.2024 - 04.2024
Substitute Teacher
Frenship ISD
12.2023 - 05.2024
Coaching Intern
Frenship High School
06.2023 - 07.2023
Front Desk Receptionist
South Plains Surgical Associates
02.2023 - 06.2023
Hostess/To-Go Server
Walk-On's Bistreaux & Bar
07.2022 - 01.2023
Grocery Sacker
United Supermarkets
03.2022 - 07.2022
No Degree - Psychology
Louisiana State University
Bachelor of Science - Psychology
The University of Arizona Global Campus
High School Diploma -
Frenship High School