Summary
Overview
Work History
Education
Skills
work history gap
Additional Information
Timeline
Generic

Jessica Thomas

Clinton,IA

Summary

Production Specialist with extensive experience in retail environments, adept at enhancing operational efficiency and customer satisfaction. Demonstrates a robust skill set in inventory management, sales, and customer support, complemented by strong organizational abilities. Passionate about driving innovation in workflow processes and committed to delivering exceptional service.

Overview

19
19
years of professional experience

Work History

Production Specialist

Goodwill Industries
Clinton, US
06.2021 - 12.2021

Managed cashier duties, transitioned to sorting donations, and tagged items for the sales floor.

Enhanced sales floor efficiency by organizing and tagging donated items.

Developed skills in inventory management and customer service.

Resolved sorting challenges to improve donation processing.

Contributed to increased sales through effective merchandise presentation.

Streamlined donation processing workflow by implementing efficient sorting and tagging systems, while maintaining accurate inventory management for retail operations.

Advanced from cashier to production specialist, demonstrating versatility and operational excellence in multiple retail departments.

Developed a systematic approach to categorize and price donations based on quality, market value, and seasonal demand.

Stocker

Jewel Osco
Clinton, US
12.2020 - 04.2021

Stocked shelves efficiently, ensuring product availability, and neat presentation.

Assisted customers in locating items, enhancing their shopping experience.

Handled merchandise inquiries, providing accurate, and helpful responses.

Managed back stock, maintaining organized storage for easy access.

Contributed to store operations, supporting team goals, and customer satisfaction.

Managed inventory operations and shelf replenishment while delivering exceptional customer service, resolving product location queries, and maintaining organized stockroom standards.

Facilitated seamless shopping experiences by efficiently managing stock levels, assisting customers with product inquiries, and coordinating with team members.

Streamlined stockroom operations through systematic organization, accurate product placement, and swift response to customer merchandise inquiries.

Inbound Call Center Representative

Swiss Colony Call Center
Clinton, US
08.2019 - 09.2020

Handled inbound sales calls, assisting customers with order and account issues.

Resolved customer inquiries, improving satisfaction, and retention.

Utilized effective communication skills to address and solve customer problems.

Contributed to team goals by consistently meeting sales targets.

Enhanced customer experience through attentive service and support.

Managed high-volume inbound sales calls, resolving customer inquiries, and processing orders while maintaining exceptional service standards.

Streamlined order processing workflows and addressed account-related concerns, ensuring accurate documentation and swift resolution.

Built strong customer relationships through active listening and personalized solutions, enhancing the overall shopping experience.

Waitress/Hostess

Country Kitchen
Clinton, US
06.2004 - 09.2007

Welcomed and seated guests, enhancing customer satisfaction.

Efficiently managed orders, ensuring timely service.

Maintained inventory levels, supporting smooth operations.

Upheld cleanliness standards, and contributed to a pleasant dining environment.

Managed front-of-house operations, including customer seating, order processing, and inventory control, while ensuring an exceptional dining experience and maintaining cleanliness standards.

Delivered consistent, high-quality service while handling multiple tables, maintaining accurate cash-handling procedures, and coordinating with kitchen staff to optimize service speed.

Created a welcoming atmosphere for guests through attentive service, efficient table management, and a proactive response to customer needs, while maintaining dining room standards.

Coordinated seamlessly between hosting and serving roles, ensuring a smooth customer flow, accurate order processing, and maintaining a positive dining atmosphere.

Laborer

Sedona Staffing Temp Agency
Clinton, US
04.2003 - 05.2003

Packed materials for shipment, ensuring timely delivery, and quality control.

Operated machinery to handle molded fiber products, maintaining production flow.

Secured pallets with wrap for safe transport, reducing damage incidents.

Collaborated with the team to streamline the packing process, enhancing efficiency.

Adapted quickly to dynamic tasks, demonstrating flexibility, and reliability.

Managed material handling operations in manufacturing, ensuring precise packaging standards, and maintaining efficient pallet wrapping processes for shipping compliance.

Streamlined production workflow by coordinating belt-to-shipping operations, and implementing systematic packing procedures for molded fiber products.

Executed quality control checks during material handling, maintaining strict adherence to shipping specifications, and packaging guidelines.

Player Services

Wild Rose Casino
Clinton, US
01.2003 - 02.2003

Managed the coat check for casino patrons, ensuring efficient service and customer satisfaction.

Processed player winnings, maintained accuracy, and enhanced guest experience.

Demonstrated strong attention to detail in cash handling, transaction processing.

Managed secure coat check operations while ensuring compliance with casino protocols, and delivering exceptional customer service in a fast-paced environment.

Processed and verified player winnings with precision, maintaining accurate transaction records, while adhering to strict financial compliance standards.

Facilitated seamless guest experiences through efficient coat check services, and prompt assistance with gaming transactions.

Education

GED -

Clinton Community College
Clinton, IA
05.2006

Skills

  • Customer support
  • Host/Hostess
  • Kitchen Experience
  • Customer service
  • Cash Handling
  • Heavy Lifting
  • Load & Unload
  • Time management
  • Retail Sales
  • Cooking
  • Packaging
  • Sales
  • Freight Experience
  • Microsoft Office
  • Shipping & Receiving
  • Assembly
  • Food handling
  • Typing
  • Basic Math
  • Order Picking
  • Computer Literacy
  • Warehouse Experience
  • Organizational skills

work history gap

I have a gap in my employment history because for the last 10 years my son has been in and out of residential facilities. As my son got older he ended up in some legal trouble and had to be closely monitored for the last 2 years which resulted in me not being able to hold a steady job to make sure he stayed out of trouble with the law while he was on probation. Now that he is 18 and living on his own i am ready to get back into a job I like and be able to say that I can be a part of something outside of being a mother.

Additional Information

I have gaps in my employment history because for the last 10 years my son has been in and out of residential facilities. As my son got older he ended up in some legal trouble and had to be closely monitored for the last 2 years which resulted in me not being able to have a steady job to make sure he stayed out of trouble with the law. Now that he is 18 and living on his own I am ready to get back into a job I like and be able to say that I can be a part of something outside of being a mother.

Timeline

Production Specialist

Goodwill Industries
06.2021 - 12.2021

Stocker

Jewel Osco
12.2020 - 04.2021

Inbound Call Center Representative

Swiss Colony Call Center
08.2019 - 09.2020

Waitress/Hostess

Country Kitchen
06.2004 - 09.2007

Laborer

Sedona Staffing Temp Agency
04.2003 - 05.2003

Player Services

Wild Rose Casino
01.2003 - 02.2003

GED -

Clinton Community College
Jessica Thomas