Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Thomas

Akron,OH

Summary

Dynamic Pharmacy Technician with proven problem-solving skills at US Army, enhancing workflow and managing a $5 million Government Purchase Card. Adept at maintaining confidentiality and optimizing processes, I excelled in medication accuracy and client satisfaction, fostering team collaboration and improving pharmacy operations across multiple departments.

Overview

20
20
years of professional experience

Work History

Pharmacy Technician

US Army
04.2014 - 11.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed $5 million Government Purchase Card
  • Worked with outside vendors to replace recalled medications hospital-wide
  • Oversaw disinterested Officer audits and prepared reports and paperwork for monthly narcotics audits of twenty pharmacies.
  • Processed all incoming medications for pharmacies hospital-wide.
  • Worked in in-patient, out-patient pharmacies, as well as E.R. pharmacy and hematology-oncology.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Worked narcotics vault and purged outdated narcotics while conducting monthly expired narcotics audit for twenty pharmacies.

Bank Teller

RBC Centura Bank
08.2002 - 06.2005
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • restructuring and organizing of filing system

Family Readiness Group Leader

US Army
06.2001 - 01.2005
  • Developed a comprehensive resource guide for new family arrivals, easing acclimation to the unit''s community environment.
  • Coordinated care packages and letters of support to deployed service members, bolstering morale during challenging times.
  • Increased participation in FRG meetings and events through targeted outreach efforts.
  • Established a robust volunteer program to assist with various FRG initiatives, boosting community involvement.
  • Organized and implemented annual unit picnics

House Cleaner Assistant

Linda Stike
05.1998 - 05.2002
  • Collaborated with lead House Cleaner to divide tasks effectively, maximizing productivity during shifts.
  • Enhanced client satisfaction by providing thorough and efficient house cleaning services.
  • Aided in reducing clutter for homeowners by suggesting storage solutions that fit their specific needs.
  • Reduced the spread of germs and bacteria by sanitizing high-touch surfaces regularly.
  • Cleaning assistant for residential and commercial properties.
  • Kept records of all accounts payable and receivable.

Education

Bachelor of Arts - Psychology

University of Akron
Akron, OH
05-2026

Associate of Arts - General Studies

Fayetteville Technical Community College
Fayetteville, NC
05-2008

High School Diploma -

Kent Christian Academy
Dover, DE
05-2000

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

US Army
04.2014 - 11.2017

Bank Teller

RBC Centura Bank
08.2002 - 06.2005

Family Readiness Group Leader

US Army
06.2001 - 01.2005

House Cleaner Assistant

Linda Stike
05.1998 - 05.2002

Bachelor of Arts - Psychology

University of Akron

Associate of Arts - General Studies

Fayetteville Technical Community College

High School Diploma -

Kent Christian Academy

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