Jessica Thompson
Bakersfield,CA
Summary
Honorably Discharged United States Navy veteran with 8+ year’s experience within administration and management, 1 year of medical assisting, retail sales and customer service, and home consultations. Proficient in the application of administrative routines and procedures, including staffing and recruitment, and payroll and marketing campaigns. Managed and supervised 20+ personnel as an assistant supervisor, supervised and trained 300+ clients and personnel in health and wellness management, and experience in the implementation of inventory routines and logistical analysis. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Pacific Health Education Cognitive Center
09.2022 - 04.2023
- Welcoming patients to the facility
- Completing all admissions paperwork and entering it digitally
- Verifying medical insurance coverage and benefits for each patient
- Scheduling appointments for consultations, tests, and procedures
- Answering phone and email inquiries
- Addressing any patient complaints or concerns
- Performing clerical work, such as filing, copying, and faxing
- Preparing and maintaining patient charts
- Complying with the regulations and policies of the facility.
Session Coach
OsteoStrong
11.2018 - 06.2019
- Supervised and trained 300+ clients and personnel in health routines and movements that assisted in the recovery of bone and muscle loss, trained 1 individual in the application of program services, and oversaw the implementation of 4 separate robotics equipment
- Initiated all program administrative routines and procedures, enrolled clients in program services, and processed all revenue logs and payments received
- Conducted community outreach events and services, planned and implemented a grand opening event, and explained program procedures and practices to potential clients
- Documented all clients who came in and participated in program routines, processed basic medical information and input information into client database, and conducted PowerPoint presentations on health and wellness topics.
Home Consultant
Daymark
12.2015 - 01.2016
- Monitored client and housing databases as a home analyst, reviewed the current progress of renovation and remodeling procedures within residential homes, and communicated developments with clients to gauge interest and viability
- Generated leads from potential clients and homebuyers, pre-qualified them and suggested potential homes according to their specifications, and administered tours and over the phone support
- Processed loans and financial transactions, collaborated with loan processor in the receipt of pay stubs and loan disbursement, and conducted in-house financing through the use of a mortgage loan processor
- Collaborated with rehabilitation team to ensure that all homes complied with customer specifications, approved and sent signed documents to realtors and loan personnel, and assisted customers with questions and request.
Event Specialist
Advantage Sales and Marketing
04.2011 - 05.2012
- Provided demonstrations of products as a demo specialist, conducted advertising and marketing routines, and provided recommendations on product selections and qualities to customers
- Managed and supervised 20+ personnel as an assistant supervisor, monitored payroll and staffing needs, and instituted recruitment routines and promotional procedures
- Conducted departmental meetings and presentations as club supervisor, utilize online reporting methods for sales records and market trends, and assisted and incentivized employees in meeting established sales goals
- Completed all administrative routines and procedures, communicated with district manager on current store sales and conditions, and distributed newsletters and promotional materials.
Boatswain's Mate, United States Navy
02.2007 - 11.2010
- Conducted watches on critical equipment and materials within ships and nautical vessels, notified superiors of discrepancies, and drove ships in adverse conditions
- Implemented maintenance and repair routines, monitored inventory levels of ship parts and equipment, and assisted in the implementation of engineering tasks
- Ordered parts and materials as directed, processed paperwork and administrative documents, and implemented cleanliness and sanitization procedures
- Assisted in the implementation of at-sea refueling operations, supervised UNREP procedures and equipment, and assisted in navigational tasks as a ship helmsman.
Education
Diploma - undefined
Centennial High School
Certificate in Medical Assistant - undefined
UEI College
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Insurance Verification
- Medical Office Experience
- Medical Scheduling
- Experience Administering Injections
- RMA (Less than 1 year)
- Vital signs (1 year)
- EMR Systems
- Medical Billing
- Venipuncture
- Patient Care
- Phlebotomy
- Anatomy Knowledge
- Medical Records
- Certifications and Licenses
- Software Applications
- Collecting Intake Information
- Crisis Intervention
- Charting and Clinical Documentation
- CPR Certified
- Patient Referral
- CPT Coding
- Data Entry
- Client Intakes
- Taking Client Histories
- Educational Programs
- Online Systems
- Intake Assessment
- Appointment Scheduling
- Assessments and Qualifications
- Sterilizing Procedures
- Client Screening
- Inquiry Requests
- Payment Plan Options
- Patient Health Information Access
- Compile Data
- Medical Recordkeeping
- Claim Processing
- Community Outreach Programs
- BLS Certified
- Adaptable and Flexible
- Reminder Calls
- Compassionate Communication
- Program Requirements
- Operational Requirements
- Office Supplies and Inventory
- Medical Records Review
- Mental Health Crisis Response
- Client Satisfaction
- Prepare Reports
- Coping Techniques
- Invoice Statements
- Focused Observation
- Patient Scheduling
- Diagnostic Evaluation
- Elegibility Reviews
- Patient Admission
- Critical Thinking Skills
- Information Assistance
- Outpatient Procedures
- Accurate Recordkeeping
- Entering Patient Data
- Intramuscular Injections
- Safety and Risk Assessments
- Records Management
- Case File Management
Certification
- CMA - Certified Medical Assistant
Timeline
Intake Coordinator
Pacific Health Education Cognitive Center
09.2022 - 04.2023
Session Coach
OsteoStrong
11.2018 - 06.2019
Home Consultant
Daymark
12.2015 - 01.2016
Event Specialist
Advantage Sales and Marketing
04.2011 - 05.2012
Boatswain's Mate, United States Navy
02.2007 - 11.2010
Diploma - undefined
Centennial High School
Certificate in Medical Assistant - undefined
UEI College
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