Jessica Thompson
Sandyston,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Senior Sales Support Specialist
Elevance Health
01.2023 - Current
- Increased efficiency by streamlining processes and implementing new strategies.
- Managed key accounts for optimal service delivery, fostering strong relationships with clients.
- Served as a reliable resource for product knowledge, enabling the sales team to address client inquiries confidently and accurately.
- Provided exceptional pre-and post-sales support, ensuring smooth transactions and ongoing customer engagement.
Medical Receptionist/Scribe
Park Avenue Health Center
12.2021 - 12.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Completed medical dictation on behalf of providers for patient charts.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical billing and ICD-10 coding.
Sales Officer
Thompson Stone
03.2020 - 12.2022
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
Emergency Medical Technician
Atlantic Health System
12.2019 - 07.2022
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Medical Scribe
Care365
11.2020 - 11.2021
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Accepted dictated notes and produced professional documents with outlined information.
Education
Associate of Science - Nursing
Warren County Community College
Washington, NJ05.2026
Certification - Emergency Medical Technology
Morris County Public Safety Training Academy
09.2019
Skills
- Critical Thinking
- Call Transfers
- Front Desk Operations
- Invoice Preparation
- Data Entry Software
- Organization and Time Management
- Patient Data Processing
- Insurance Claims
- BLS Certified
- Operational Requirements
- Medical Recordkeeping
- Patient Education
- HIPAA Guidelines
- Referral Tracking
- Patient Eligibility Requirements
- Referral Verification
- Healthcare Administration
- Checking Patient Details
- Medical Records and Documentation
- Relationship Management
- Sales Training
- Sales Presentations
- Customer Relationship Management
- Customer Needs Assessment
- Performance Tracking
- Account Servicing
Accomplishments
- Achieved decreased turn around times for Schweiger offices with limited resources during team member transition periods. Ensured each patient was worked expiditiously.
- Positively resolved patient escalations among multiple Schweiger offices.
- Used Microsoft Excel to develop patient tracking spreadsheets.
- Experienced in account management handling escalations and delegating assignments as needed
- Awarded meritorious service in April of 2024 by Blue Ridge Rescue Squad for providing outstanding medical care to patient.
Timeline
Senior Sales Support Specialist
Elevance Health
01.2023 - Current
Medical Receptionist/Scribe
Park Avenue Health Center
12.2021 - 12.2022
Medical Scribe
Care365
11.2020 - 11.2021
Sales Officer
Thompson Stone
03.2020 - 12.2022
Emergency Medical Technician
Atlantic Health System
12.2019 - 07.2022
Associate of Science - Nursing
Warren County Community College
Certification - Emergency Medical Technology
Morris County Public Safety Training Academy
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