Jessica Thompson
Clementon
Summary
Detail-oriented individual with exceptional communication and professional skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
TEAM LEAD/Residential Manager
PILOT SERVICES
06.2019 - Current
- Developed schedules and activities for individuals with developmental disabilities
- Assisted with transporting and/or escorting program participants
- Handled and maintained petty cash
- Filed and maintained adequate trainings, certifications and paperwork.
- Built strong relationships with individuals through positive attitude and attentive response.
- Established open and professional relationships with staff workers to achieve quick resolutions for various issues.
- Mentored and guided staff members to foster proper completion of assigned duties.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Community Support Staff
Premier Behavior Health
05.2019 - 08.2020
- Liaised with community members, recommending resources and programs.
- Monitored and evaluated social service programs and services to determine impact.
- Assisted in implementation of community support services in alignment with needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
INSTRUCTOR/TEAM LEAD
ATS, DURAND INC
06.2015 - 02.2019
- Developed schedules and activities for individuals with developmental disabilities
- Assisted with transporting and/or escorting program participants
- Handled conflicts between program participants including physical restraint and/or positive reinforcement
- Handled and maintained petty cash
- Filed and maintained adequate trainings, certifications and paperwork.
- Tracked attendance and participation for permanent records.
- Developed and implemented training materials for different classes.
- Maintained current knowledge of all team position requirements.
Respite Worker
Creative Healthcare Services Corporation
01.2018 - 11.2018
- Planned engaging recreational, developmental and entertainment activities.
- Provided relief support to primary caregivers of individuals living with Autism, and developmental disabilities.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
Dietary
Inspira Health Network
07.2012 - 03.2018
- Assisted customers with food selection, inquiries and order customization requests
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents
- Participated in medical staff meetings and other committees related to nutrition care.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
Direct Support Professional
The Arc Of Gloucester
08.2015 - 09.2016
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
café Associate/ accounting associate
Sam’s Club
08.2010 - 04.2013
- Provided remarkable customer service
- Monitored cash drawers in multiple departments to ensure adequate cash supply
- Replenished all supplies and completed order requests
- Handled daily heavy flow of paper work and cooperated with the accounting departments on invoicing and shipping problems
- Developed membership contracts
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High school Diploma -
winslow Township High School
Nursing
Camden County College
Blackwood, NJCertificate - Certified Nursing Assistant
A1 Allied Health
Camden NJ 12-2024
Skills
- Strong Client Relations/ Team Player
- Quick Learner
- Conflict resolution
- Organizational
- Photocopying; Scanning; Faxing
- Filing/ Record Keeping
- Basic Accounting
- CPR/First Aid
- Coaching and mentoring
Timeline
TEAM LEAD/Residential Manager
PILOT SERVICES
06.2019 - Current
Community Support Staff
Premier Behavior Health
05.2019 - 08.2020
Respite Worker
Creative Healthcare Services Corporation
01.2018 - 11.2018
Direct Support Professional
The Arc Of Gloucester
08.2015 - 09.2016
INSTRUCTOR/TEAM LEAD
ATS, DURAND INC
06.2015 - 02.2019
Dietary
Inspira Health Network
07.2012 - 03.2018
café Associate/ accounting associate
Sam’s Club
08.2010 - 04.2013
Nursing
Camden County College
High school Diploma -
winslow Township High School
Certificate - Certified Nursing Assistant
A1 Allied Health
Similar Profiles
Angeleaque BattleAngeleaque Battle
Residential Manger at Pilot ServicesResidential Manger at Pilot Services
DaQuan JohnsonDaQuan Johnson
Direct Support Professional at Pilot ServicesDirect Support Professional at Pilot Services
MORUFU SHODOLUMORUFU SHODOLU
Direct Support Professional at PILOT SERVICESDirect Support Professional at PILOT SERVICES
David WilkersonDavid Wilkerson
Warehouse Associate at BJ's WholesaleWarehouse Associate at BJ's Wholesale
Ronald WickershamRonald Wickersham
Loader Operator at Copart Auto AuctionsLoader Operator at Copart Auto Auctions