Summary
Work History
Education
Skills
Timeline
OfficeManager

Jessica Thompson

Queens Village,NY

Summary

Skilled in customer service and data entry, I excelled at Orthopedic Associates Medical Group by enhancing customer loyalty and streamlining data processes. My active listening and critical thinking skills led to effective conflict resolution and improved data accuracy, contributing significantly to operational efficiency and customer satisfaction.

Work History

Customer Service Representative

Orthopedic Associates Medical Group
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Census Enumerator

Census Bureau
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
  • Improved data accuracy by diligently collecting and recording census information from households.

Direct Support Professional

Qsac Family Services
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Data Entry Operator

VIP Connection
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - High School Diploma

Redirection High School
Brooklyn, NY
06.1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Scheduling

Timeline

Customer Service Representative

Orthopedic Associates Medical Group

Census Enumerator

Census Bureau

Direct Support Professional

Qsac Family Services

Data Entry Operator

VIP Connection

Diploma - High School Diploma

Redirection High School

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Jessica Thompson