Jessica Thompson
Seneca Falls,NY
Summary
Compassionate caregiver with experience at Horizon Health Network, adept at providing emotional support and personal hygiene assistance. Proven ability to enhance client comfort and well-being through effective communication and compassionate care. Skilled in implementing care plans and fostering strong client rapport, ensuring a positive and supportive environment.
Qualified Cafeteria Worker with solid background in food service and customer interaction. Proven ability to maintain clean and organized workspaces, ensuring hygienic and efficient environment. Demonstrates effective teamwork and communication skills, consistently meeting needs of both staff and patrons.
Qualified [Desired Position] with solid background in food service and customer interaction. Proven ability to maintain clean and organized workspaces, ensuring hygienic and efficient environment. Demonstrates effective teamwork and communication skills, consistently meeting needs of both staff and patrons.
Experienced food service professional prepared for role in busy cafeteria environment. Strong background in food preparation, customer service, and maintaining cleanliness. Known for collaborating effectively with team members and adapting to changing needs. Reliable and focused on achieving high standards in every task.
Experienced with maintaining cleanliness and organization in food service environments. Utilizes strong communication skills to collaborate effectively with team members and meet customer needs. Track record of ensuring food safety and hygiene standards are consistently upheld.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Horizon Health Network
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Counter Server
Burger King
06.2021 - 08.2024
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Restocked counter supplies, condiments, napkins and silverware.
- Reconciled cash drawer and corrected any errors.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Greeted all guests upon arrival and offered immediate assistance.
- Actively participated in team meetings, contributing ideas for improving overall guest experiences.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Utilized point-of-sale system proficiently for accurate order placement and payment processing.
- Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
Line Striper
Dalton Construction
04.2008 - 11.2019
- Consistently met deadlines even under challenging circumstances, showcasing strong time management skills
- Supported other crew members when needed, fostering a positive team atmosphere conducive to success.
- Prioritized safety at all times by wearing appropriate protective gear during each task.
- Contributed to accident prevention by providing clear, visible markings in high-traffic areas such as school zones and construction sites.
- Increased customer satisfaction by maintaining clear communication throughout the project timeline.
- Ensured long-lasting results by properly preparing surfaces prior to striping application.
- Collaborated with team members to complete large-scale striping projects quickly and effectively.
- Completed striping projects on time by efficiently managing work schedule and resources.
- Effectively communicated with clients about project progress, addressing concerns promptly for a smooth experience.
- Adhered to industry standards and regulations while performing all striping tasks, ensuring quality results every time.
- Maintained clean work environment through proper disposal of materials and equipment after each project completion.
Education
High School Diploma -
Bristol Central Highschoool
Bristol, CTSkills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Behavior redirection
- Compassionate patient care
- Dressing assistance
- Behavior management
- Compassionate caregiving
- Light housekeeping
- Care plan implementation
- Housekeeping
- Meal preparation
- Household tasks
- Client transportation
- Transportation assistance
- Client rapport
- Physical therapy support
Timeline
Personal Care Assistant
Horizon Health Network
08.2024 - Current
Counter Server
Burger King
06.2021 - 08.2024
Line Striper
Dalton Construction
04.2008 - 11.2019
High School Diploma -
Bristol Central Highschoool
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