Jessica Thompson

• Manage and understand operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources
• Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
• Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
• Role model/demand a highest level of customer service & solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)
• Analyze/ respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in store’s surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover & increasing retention
• Provide timely individual/department performance feedback to department heads & associates
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports

• Responsible for admission assessments, Biopsychosocial programming and enrichment, care planning and patient advocacy
• Responsible for customer service for residents, families, external organizations and employee concerns, monitoring, and follow up for grievances.
• Recording all facility data in regards to psychotropic medications, behaviors, symptom monitoring and gross dose reductions to ensure residents rights and health and safety are being monitored.
• Supervising housekeeping and laundry personnel and ensuring cataloging and returning of lost/found items
• Director in charge of policies of the social service department and facility compliance
• Monitors the progress and effectiveness of the program by collecting and analyzing data, develops plans for improvement by making suggestions about changes that will better meet the needs of the facility.
• Assisted in development of policies and procedures regarding participation in planning for health and wellness
• Provides input for strategic decisions that affect the functional area of responsibility around resident and staff satisfaction
• Emergency response, and crisis de-escalation officer
• Ensures compliance with local, state, and government rules and regulations.
• Keeps accurate record of necessary data for annual state and federal inspection surveys

Responsible for assisting with insurance approval and advocacy on members behalf, coordination of wellness needs and working through medical and mental health issues issues pertaining to social determinants of health.

• Coordinate multi-level services for members with severe emotional disabilities currently/formerly in DCBS custody ages 0-26 and their families.
• Responsible for meeting transitional needs from childhood to adulthood; i.e.: pregnancy prevention, graduation/attainment of GED, higher education, housing and entering the workforce.
• Locate resources to help families in need throughout the areas of Jefferson County and the Salt River Trail region.
• Coordinate with schools and healthcare providers to assist families who are in need of services and strategize and coordinate effective meetings on a weekly basis per member.
• Complete and maintain state and organizational required paperwork.
• Complete required documentation necessary for DCBS as well as continued insurance eligibility.
• Responsible for carrying a case load ranging from 12-450 members
• Requires advanced computer proficiency through a variety of Microsoft and DOS platforms.
• Requires excellent time management skills and being highly detail oriented.
• Responsible for maintaining appropriate file logs related to services, and family needs.
• Responsible for crisis intervention, de-escalation planning, and strategy utilization to ensure appropriate needs are met based on organizational requirements, local and state law, and client need.
• Responsible for completion of necessary assessment and referrals for appropriate mental health and physical health services.
• Advocacy in schools, community, and legal arenas. Assisted in coordination and access to resources for vulnerable populations.

• Utilize state review systems to review referrals submitted for residential treatment, Independent Living and Supervised Independent living for children aged 0-20 committed to DCBS or Department of Juvenile Justice custody.
• Understand and maintain current census and milieu in accordance to best practices as well as business models and goals.
• Coordinate with social workers and outside agencies to ensure appropriate placement and treatment modalities are available for each individual client.
• Utilize Trauma Informed Care approaches to understanding the needs of clients beyond details provided on referrals.
• Coordinate across multiple programs to ensure continuum of care.
• Build relationships with community partners to ensure strategic management of company name and reputation.
• Provide excellent customer service to families and workers needing info, regardless of whether they were eligible for programs by referring to outside agencies that best suited individual needs based on insurance or custodial rights.
• Work with MCO’s and clinical staff to ensure necessary services are available to clients before arrival and during the course of their treatment.
• Assist with discharge planning and case coordination through Utilization Review Committee.

Coordinate multi-level services for children with severe emotional disabilities ages 3-18 and their families.

• Responsible for meeting transitional needs from childhood to adulthood; i.e.: pregnancy prevention, graduation/attainment of GED, higher education and entering the workforce.
• Locate resources to help families in need throughout the area of Jefferson County.
• Coordinate with schools and healthcare providers to assist families who are in need of services and strategize and coordinate effective meetings on a per client, per month basis.
• Complete and maintain state and organizational required paperwork.
• Complete required documentation necessary for Medicaid reimbursement.
• Responsible for carrying a case load of at minimum of 21 families.
• Requires advanced computer proficiency through a variety of Microsoft and DOS platforms.
• Requires excellent time management skills and being highly detail oriented.
• Responsible for maintaining appropriate file logs related to services, and family needs.
• Responsible for crisis intervention, de-escalation planning, and strategy utilization to ensure appropriate needs are met based on organizational requirements, local and state law, and client need.
• Responsible for completion of necessary assessment and referrals for appropriate mental health services. Trained in High Fidelity Wrap-around services, participated in Passport Pilot Program.
• Advocacy in schools, community, and legal arenas.

• Responsible for assisting adults with developmental delays to integrate successfully into society.
• Coordination of transportation of clients to and from treatment center.
• Responsible for completion of Medicaid documentation for 20-25 clients regarding services.
• Assist in facilitation of developmentally appropriate outings based on strengths of client base.
• Responsible for coordination of services and attendance of team meetings.
• Responsible for advocacy within the community and state.
• Responsible for communication of needs of clients to case managers, families and governmental agencies.
• Provides assistance to adults regarding skills training, educational training and personal care. Responsible for supervision of 4 direct service care providers and staff scheduling.
• Assisted in preventative crisis management.
• Responsible for health and safety of clients while attending program and reporting necessary information to appropriate agencies regarding any concerns about clients outside of program.

• Creates and maintains therapeutic alliances with girls aged eleven to eighteen in accordance to the Sidran Institute’s trauma intervention strategy “Risking Connections”.
• Use of proximity control to ensure safety and security of clients.
• Utilization of Safe Crisis Management techniques in order to maintain a safe milieu.
• Responsible for organization of staff offices, and cleanliness of dorm.
• Upholds and exceed the expectations and core values of the organization and the mission to provide care, commitment, strength, support and hope to children and families.
• Assisted in medication administration.

• Company Overview: Pensacola, FL
• Excellence in providing customer service, which includes: managing customer accounts, accepting payments, assist customers to understand billing issues, educate customers on proper usage of their device; troubleshoot technical issues.
• Experience using a computerized, multi-line phone system, as well as advanced computer programming and network platforms.
• Promoted to Technical Support Representative.