Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Thomson

Citrus Heights,CA

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.

Overview

13
13
years of professional experience

Work History

Quality Control Specialist

Opteon AMC
08.2020 - 02.2023
  • Inspected reports to verify conformance with customer specifications and company quality standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Created and maintained several databases to track statistical data.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Instructed contractors on quality regulations and ways to eliminate deficiencies.
  • Monitored product standards and quality-control programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Processor

Opteon AMC
07.2017 - 08.2020
  • Received and reviewed incoming documents and materials.
  • Entered data into computer tracking system according to procedures.
  • Communicated with fee appraisers regarding orders, reports and assignment schedules.
  • Monitored completion of reports and turnaround of orders for fee and staff appraisers.

Head Cashier

Dos Coyotes
08.2013 - 06.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Receptionist

H&R Block
01.2010 - 05.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.

Education

High School Diploma -

Horizon Charter School
Lincoln, CA
01.2009

Skills

  • Effective Prioritization
  • Reading Comprehension
  • Quality Assurance
  • Verbal and Written Communication
  • Customer Service
  • Active Listening
  • Documentation Review

Timeline

Quality Control Specialist

Opteon AMC
08.2020 - 02.2023

Processor

Opteon AMC
07.2017 - 08.2020

Head Cashier

Dos Coyotes
08.2013 - 06.2015

Receptionist

H&R Block
01.2010 - 05.2013

High School Diploma -

Horizon Charter School

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Jessica Thomson