Jessica Thomson
Citrus Heights,CA
Summary
Dedicated professional with excellent experience in multiple industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Receptionist
H & R Block Tax Services
01.2024 - 04.2024
- Answered phone promptly and directed incoming calls to correct parties.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
QC Specialist
Opteon AMC
08.2020 - 02.2023
- Inspected reports to verify conformance with customer specifications and company quality standards.
- Maintained an up-to-date knowledge of relevant industry regulations and standards to ensure compliance across all operations.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Maintained several databases to track statistical data.
- Instructed contractors on quality regulations and ways to eliminate deficiencies.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Appraisal Processor
Opteon AMC
07.2017 - 08.2020
- Received and reviewed incoming documents and materials.
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Head Cashier
Dos Coyotes
08.2013 - 06.2015
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
Education
High School Diploma -
Horizon Charter School
Lincoln, CA01.2009
Skills
- Effective prioritization
- Organization skills
- Time Management
- Verbal and written communication
- Customer Service
- Documentation Review
Timeline
Receptionist
H & R Block Tax Services
01.2024 - 04.2024
QC Specialist
Opteon AMC
08.2020 - 02.2023
Appraisal Processor
Opteon AMC
07.2017 - 08.2020
Head Cashier
Dos Coyotes
08.2013 - 06.2015
High School Diploma -
Horizon Charter School