Jessica Thornburg
Cabot,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Pulaski County Sheriff's Office
11.2022 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Coordinated resources effectively during natural disasters.
- Assisted in crisis intervention/negotiation for suicidal callers, facilitating immediate help and support from relevant resources.
- ACIC/NCIC inquires such as vehicle registration, warrant checks, drivers license status, traffic and criminal history, and complete background checks.
- Video surveillance of the exterior of the jail, the substations, and the main department, using approximately 100 cameras.
- Ensuring compliance with polices, procedures, and guidelines for the protection of classified, non-classified, and security related information in accordance with appropriate regulations by ACIC/NCIC, and the Sheriff's Office.
Retail Keyholder
Shoe Dept. Encore
06.2022 - 10.2022
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
Sales Associate
Kay Jewelers
08.2020 - 02.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Dillard's
06.2019 - 01.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Small Business Owner
Self-employed
03.2016 - 09.2017
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ2013
Associate of Arts - Psychology
University of Phoenix
Tempe, AZHigh School Diploma -
Penn Foster High School
2007
Skills
- Decision-Making
- Computer Skills
- Computer-aided dispatching
- Problem-Solving
- Crisis Management
- Critical Thinking
- Data Entry
- Typing Speed 60
- Multitasking
- Effective Communication
- Business Development
- Attention to Detail
- Sales Planning
- Purchasing and planning
- Customer Relations
Certification
- Public Safety Telecommunicator
- ACIC/NCIC
- Fire Service Communications
- Active Shooter Incidents
- Crisis Negotiations
Timeline
911 Dispatcher
Pulaski County Sheriff's Office
11.2022 - Current
Retail Keyholder
Shoe Dept. Encore
06.2022 - 10.2022
Sales Associate
Kay Jewelers
08.2020 - 02.2021
Sales Associate
Dillard's
06.2019 - 01.2020
Small Business Owner
Self-employed
03.2016 - 09.2017
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
Penn Foster High School
- Public Safety Telecommunicator
- ACIC/NCIC
- Fire Service Communications
- Active Shooter Incidents
- Crisis Negotiations
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